“My room was very clean and spacious. 1st floor room was a bit noisy. The blow dryer was sticky and felt pretty gross. I did mention this to front desk staff, so hopefully they will be cleaning those in a more regular basis. Comfortable bed, nice breakfast and lived that freshly brewed coffee is available at all times in the lobby. Staff was friendly and helpful. Would stay here again. Very convenient location on main highway and a short drive to downtown Cambridge.”
“Arrived for check in & grabbed the keys without checking the room. Upon return (much later that evening/early morning hours) I entered the room to find it wasn’t what I booked. Didn’t have sofa bed as advertised, so I head to the front desk. The lady ignored me ringing the bell, ignored me calling the front desk phone & remained in the room with the camera footage. Eventually she emerged & gave me nothing but a hard time. I informed her there was no where for my children to sleep & showed her my……