8/10 Good
Nakeeta M.
Mar 22, 2024
Liked: Cleanliness
Misleading Description
First, I would like to say the hotel staff (Sonesta, formally Candlewood) was wonderful and the location was very convenient for what we did. Less than 15 minutes to NASA and Kemah Boardwalk. Less than 10 minutes to the community park that have a ton of activities. The listing however, was misleading. The listing has free parking and free laundry, which is not true. The hotel has always charged for parking $5/day and they started charging for laundry October 2023. When I showed them the listing, they told me I would need to reach out to whoever posted this. I did and they have not replied to me (it's been 12 days as of today). Also, the hotel only offers housekeeping service if you are staying for more than 7 days. You will need to take your towels to the front desk each time you want to change them.
Nakeeta M.
Stayed 4 nights in Mar 2024