Deceitful practices, and rude staff.
We paid for a room with a king bed, but got a queen. The hotel staff tried to convince me that it was a king, it was not! We arrived at night and the front desk lady was rude. She informed us that she needs to go home, and we need to hurry up to check in. She would not listen to us, and kept her narrative going. Additionally, our son’s bed was not made, nor linens were provided. We had to come down and ask for extra sheets and a pillow. The shower knobs in the room were “broken” and very loose, conditioner bottle was empty, and the room had a wet musty smell. I have filed a long complaint with Marriott HQ. Will see what will come out of it.
