Ingenio Vacations from $859

Excellent staff, comfortable but some areas looking tired

The hotel was absolutely stunning. I was arriving late at night past the opening times for dinner and so the staff had prepared a plate of meats cheeses and salad and put it in my room upon arrival. Such a thoughtful gesture that made such a difference! Jorge from the reception staff was amazing and made me feel welcome explaining all the amenities etc. I was in the annex building which was quiet and really clean which was nice to arrive to. I had booked half board and so was paying for drinks the light my stay which were incredibly well priced and honestly cheap, especially for a hotel bar! Sara from the bar was really friendly and made some custom drinks I found online which tasted incredible! When it was time to leave, because my flight was at night, the staff offered free luggage storage, a free shower room to get ready in, and a key card so I could still access the hotel and beach via access gates until I needed to head to the airport. This made all the difference and is such a nice touch that made travelling so much easier. The friendly reception staff were able to call a taxi for me which only took about 5 minutes to arrive and I was able to pay for everything at the hotel, again, such a nice touch to make everything effortless! I can’t recommend this hotel and its staff enough, I will definitely be back!

We loved the hotel, although the food was a bit disapointing.

The rooms were beautifully cleaned, plenty of clean towels. The staff went over and above to help. And fulfil your needs. Breakfast and dinner was truly enjoyable with every food you could possibly want, fresh and plentiful. The hotel was truly relaxing, with a beautifully calm and relaxing feel.