Extremely disappointing stay — Expedia corporate, please contact us.
After driving six hours, we checked into our suite and found the room at 78°. The AC would not work. The mini fridge also did not work, despite us having perishable food. We were told nothing could be done until the next day. We requested another room and were told none were available.
The problems continued: the bathtub drain was completely blocked and immediately filled with water when turned on. I had to get a plunger from the front desk and fix it myself. The shower curtain rod was broken, paint was on the floor, the remote was held together with foam tape, the vanity door and toilet paper holder were broken, and bugs were coming from the sink drain. The TV did not work properly, there were not enough towels or bedding/pillows for our third guest, and some towels had what appeared to be blood stains.
Both elevators had problems with the doors and incorrect floor indicators.
We repeatedly contacted the front desk and manager but were told repairs would happen the following day. We asked for a bill adjustment and were told to go through Expedia. The hotel offered only a 15% discount on a future stay.
After this experience, we have no interest in returning. We are asking Expedia corporate to contact us regarding a refund/appropriate compensation for this stay.
Reviewed on Sep 20, 2026
