We had come to Papagayo Resort one day for the beach and found it to be quite nice, so when I booked my second trip with girlfriends, we decided on a two bedroom villa at the resort. Unfortunately, I so wish we would have gone back to the place we stayed previously as the service, amenities and staff were not up to snuff.
I would be giving them an even lower review, but the manager did eventually contact me during the stay and apologize and refund our resort fees.
The resort pool and restaurant was under construction, but they still wanted to charge us an extra $360 for 2 people staying at the 2 bedroom villa. I kept asking - what does that additional charge include? $30/pp per day is a steep fee when all your amenities are actually under construction and not usable. One morning at 8AM a huge truck backed up into the yard and dumped sand for over 20 minutes, so loud it woke up everyone in the villa.
When we arrived in the villa it was definitely more run-down than the pictures show, paint was chipping, the floor boards were scuffed. All the plugs were European - we called down to the front desk as the welcome packet did state that they had converters available for use - they were SO RUDE, they said, no, sorry they didn't have any and it's 8PM so we couldn't find any anywhere. We ended up walking down to the Hotel to borrow some after three screaming matches with the rude concierge. Everyone just seems angry/annoyed that they're working there and not polite at all.