Palaces in Kauai

"I do not recommend booking this hotel. The service was very poor and the staff had a bad attitude. When we arrived on the first day, they gave us the wrong room. Also, they’re cleaning every 2 days only. They told us we would receive a refund after check-out, but after following up one month later, they said there would be no refund for the one night we checked out early. This felt very unfair."

"Loved walking out our door and being right on the beach. Loved the convenience of the bar and restaurant and its proximity to the beach. Didn’t love that the only practical way to park was to use the valet service (even though the valets were extremely courteous and efficient). Also loved that, even though we’re an older couple, we found the family-friendly atmosphere and quiet nights comfortable and relaxing."

"Best stay we had on any of the islands. Staff is outstanding, and the location is first rate. Walking distance to shops and restaurants and the views are incredible. Beach toys and bikes to use along with tasty banana bread. Would definitely stay here again."

"Breakfast was fine. Wonderful setting, just loved it. Staff is A++ 100% !!"

"Friendly Housekeepers & Maintenance Crew"

"Appreciated the lei and beaded necklace greeting. Staff very friendly & welcoming. Room was spacious and clean. So helpful to have an in-room washer & dryer. Numerous pools all wonderful and nicely styled & landscaped. Nice to have Holoholo Grill on-site for easy meals. Location near beaches and other sites was also nice. Only disappointment was that the ocean view room we paid extra for was obstructed by utility poles and lines. Was hard for me to get past that. No photos on their site show these so it was a complete surprise. Finding a parking spot at night near our building was not always easy either. Other than that, Koloa is a wonderful resort."

"Floor was not clean upon check in, leaving your feet brown. One sink also clogged in the bathroom, which was never fixed after calling. Overall, great place and beautiful property. Would 100% stay again. Location is perfect."

"Lovely staff and lovely location, some of the outdoor fixtures and furniture were a bit worn, and the TV was near impossible to use, but overall had a good time. My only reason for dropping down 2 stars is because the first room we were assigned to, still had people checked in. Thank goodness they were not in the room when we entered!! The second reason is because we had a 'Do Not Disturb' sign hanging off our door, but someone (assuming housekeeping) came in and promptly left. We were checking out that day, but it was still 1.5 hours before checkout time. You'd think you'd want to knock just to be sure the guests have left for privacy purposes. Another hiccup was that guests are given a parking pass. The individual checking us in forgot, and I had to go back and ask (this was my third time at the counter in under 15-20min). First was to check in, the second to notify them that the room was in use (and promptly received the new one), and the third was to ask for the parking pass (after they asked me on the second visit if I had one, and said they'd give me one). I am not upset by the interaction and oversight whatsoever and had a great time! But I still feel these things should be mentioned so folks can make their own informed decision. Oh! I also didn't see any elevators. Had to take luggage up 3 flights of stairs to our room, got my much needed workout in after all the yummy food. But I may have just missed them. I would double check and call if this is important to you :)"

"Amazing resort with immediate beach access, great pool areas, and perfect staff."