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there is always somebody at the reception to help you
This is such a lovely hotel! The lobby is small but nice, the customer service was fantastic, the rooms were a bit small but efficiently laid out and clean. Towels were soft and the bed was comfortable. I find the location of this hotel to be very convenient (local currency exchange, starbucks, shopping, ...
Great hotel, only challenge is more elevators are needed. Took 20 mins to get an elevator with our suitcases on. check-out.
Hotel was close to tube station and restaurants. Had trouble with room key card and had to have reactivated twice while was there. Was happy to find safe in standard room when property description does not have them listed. Overall great facility.
Beautiful garden! Comfortable and clean rooms. Really quiet at nightime, we had many a peaceful sleep. Small gym is well equipped, also has shower and towels. We really enjoyed our stay here.
We always come back because of the breakfast. The location is great.
The hotel is located in a lovely neighborhood. Close to a number of significant historic attractions, and underground through which you can easily reach the Piccadilly Street and many other important places to see in London.
The woman working the desk was super helpful and friendly!! The room is exactly what I paid for. Small, and cramped, but a bed and a shower is all I was looking for and it had that. And note: Expedia said the check out time was 11am and it’s actually 10:30.
Great location, close to the subway (5 min tp Earl's Court). Service was very good at the desk and the daily housekeeping. Only thing was the same continental breakfast every morning.
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