Where do I start? The pool was warm/hot, and the staff members gave different explanations for that, all slightly different. Apparently the 2 chillers for the pool don't work. I was told that I could use the pool at the other 3 Highgate Properties next door, but when I went to those pools guests there were complaining that the pool water was warm/hot there as well. The carpets in the rooms had multiple stains. They looked to be 30 year old carpets that had never been steam cleaned. The free breakfast was a joke. The toasters for the waffles didn't work, the boiled eggs were nearly frozen, the orange juice was watered down. They had to move me to another room because the room smelled mildewed, moldy, musty and sour, despite the fact that they reported the AC unit was one of the newer ones and had just been cleaned. And, they have a higher rating as a property on Expedia and other places only because they calculatingly coax people into leaving a great review immediately after they check in, prior to experiencing the deficiencies at the property. When you try to reach expedia they are impolite, rude, they intentionally drop calls, and the people that they employ for customer service don't speak English well. They do little to nothing to reach out to you after you get transferred to 3 or 4 different people and then the phone call gets dropped, even though they have your info from when you pay. The one saving grace were the great guys at the pool bar. They were GREAT!
