“We stayed just the one night. The staff were very friendly and eager to provide good service. We enjoyed a pleasant drink on the lovely patio overlooking the river followed by a tasty meal in the bar. Breakfast was excellent . Our room was fairly basic with quite a small ensuite . The WiFi was good. We were pleased with our stay which represented good value.”
“The hotel is very nice, with lovely rooms and beautiful surroundings. The staff went above and beyond to be helpful, although they often had to juggle multiple roles at once, which sometimes made them difficult to find. Overall, I had a very pleasant stay, and if I return to Castle Douglas, I would happily stay here again.”
“This is a tale of two halves…
We had booked for a deluxe family suite, that had been modernised and had two separate rooms.
Unfortunately we arrived to find that our room was unavailable, due to a leak (awful Scottish weather) and they offered us either a deluxe family room (two doubles) or two adjoining rooms in the dated part of the hotel (the forest wing), which we opted for. Although it hadn’t seen a lick of paint or new furniture in decades, it was exceptionally clean and had everything we……
“The room was lovely but the sink in the en-suite was tiny & hard to get a wash or clean your teeth in without getting water everywhere. The front of the sink unit was already water damaged. The shower was good & easy to use.
The lady who greeted us was very helpful & friendly especially as we forgot to take our key out with us & had to ask her to let us in to our room. Nothing seemed like too much trouble for her. There was a good choice for breakfast which was cooked to order”
“The only positive from our stay, if it didn’t
Happen, would have actually been a blessing . The front desk agreed to help us check in later than possible by leaving key in lockbox. Unfortunately, same desk clerk told us hotel was in Dumfries which has a road with a similar which led u s to council housing at midnight. Once we discovered the error we have another 1 hour 15 minute ride to “hotel”. Upon arriving, key was in lockbox, room was large but beds were from the 19th century, incredibly……
“Unfortunately another disappointing night at the Inn. Went for a meal, again staffing issues with chefs resulting in quite a few things not being available. I thought there was a wedding function going on as every now and then loud music would blast through the restaurant area but it was just the music coming from the kitchen area as the doors swung open and closed. Sadly in need of a makeover.”
“A very nice little hotel with tidy clean room with lots of little touches such as coffees, teas biscuits etc.
Excellent evening meal at reasonable cost.
Good breakfast with good choice.
Friendly service and nice decor in dining room.
Good location just off the A75 road.”
“When we arrived at the hotel it didn't look anything special from the outside. On entering into the small reception we received a very warm welcome and given some local information. We were directed to our room which was very spacious, clean and a nice outlook .
The bed was very comfortable although I found the room warm but my husband slept right through the night, which is unusual for him.
We opted to have dinner in the hotel and although a bit pricy we were very happy with what we ordered.
A……