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Hilton Knoxville

Photo gallery for Hilton Knoxville

Exterior
Seasonal outdoor pool
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes

Overview of Hilton Knoxville

Hilton Knoxville

3.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
501 W Church Ave, Knoxville, TN, 37902

Explore the area

  • Popular LocationMarket Square6 min walk
  • Popular LocationUniversity of Tennessee9 min walk
  • Popular LocationThompson–Boling Arena2 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)18 min drive

Room options

About this area

Knoxville

Hilton Knoxville is located in Downtown Knoxville, a neighborhood in Knoxville, and is in the entertainment district. East Tennessee History Center and Tennessee Theatre are cultural highlights, and some of the area's attractions include World's Fair Park and Women's Basketball Hall of Fame. Looking to enjoy an event or a game while in town? See what's happening at Knoxville Civic Auditorium and Coliseum or Neyland Stadium. Guests appreciate the hotel's central location.
Visit our Knoxville travel guideOpens in a new window
Map

What's nearby

  • Tennessee Theatre - 4 min walk
  • East Tennessee History Center - 4 min walk
  • Market Square - 6 min walk
  • University of Tennessee - 9 min walk
  • Thompson–Boling Arena - 2 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 18 min drive

Restaurants

  • J.C. Holdway - 3 min walk
  • Pete's Coffee Shop - 3 min walk
  • Bistro at the Bijou - 4 min walk
  • Soccer Taco - 4 min walk
  • Coolato Gelato - 4 min walk

About this property

Hilton Knoxville

3.5-star hotel located in Downtown Knoxville
Take advantage of a terrace, a firepit, and a coffee shop/cafe at Hilton Knoxville. The onsite restaurant, Marble City Kitchen, features southern cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
Additional perks include:
  • A seasonal outdoor pool
  • Full breakfast (surcharge), valet parking (surcharge), and express check-out
  • Outdoor furniture, a gift shop, and ATM/banking services
  • An elevator, 11 meeting rooms, and a computer station
  • Guest reviews say good things about the central location and helpful staff
Room features
All 320 rooms offer comforts such as premium bedding and pillow menus, in addition to thoughtful touches like free WiFi and air conditioning. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 65-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 22 per night; includes in/out privileges)
  • Valet parking on site (USD 26 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Daily full breakfast available for a fee: USD 10–30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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Air conditioned
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3 star
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Guest rating 4+
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Hotel
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Policies

Check-in

Check-in from 4:00 PM - midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Self parking fee: USD 22 per night (in/out privileges)
  • Valet parking fee: USD 26 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Frequently asked questions

Does Hilton Knoxville have a pool?

Yes, this property has a seasonal outdoor pool. The pool will be closed during the winter.

How much does it cost to stay at Hilton Knoxville?

As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at Hilton Knoxville on Feb 6, 2023 start from $139.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Knoxville pet-friendly?

Yes, Hilton Knoxville allows cats and dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Knoxville?

Self parking is available for USD 22 per night. Valet parking is available for USD 26 per night.

What time is check-in at Hilton Knoxville?

Check-in is from 4:00 PM - midnight. Early check-in is available for a fee of USD 25.00 (subject to availability).

What time is check-out at Hilton Knoxville?

Check-out is at 11:00 AM. Late check-out is available for USD 50.00 (subject to availability).

Where is Hilton Knoxville located?

Located in Downtown Knoxville, this hotel is within a 5-minute walk of St. John's Episcopal Cathedral, Charles Krutch Park, and First Baptist Church. Tennessee Theatre and East Tennessee History Center are also within 5 minutes.

Can I cancel my reservation for free at Hilton Knoxville and receive a full refund?

Yes, Hilton Knoxville offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Knoxville cancellation policy on our site for more details about any exclusions or requirements.

Hilton Knoxville Reviews

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1032 reviews" "
" "10 - Excellent 59%
Rating 8 - Good. 251 out of 1032 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 89 out of 1032 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 54 out of 1032 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 27 out of 1032 reviews" "
" "2 - Terrible 3%

9.0/10

Cleanliness

9.1/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so friendly & accommodating. We wanted a Ginger Ale because I wasn't feeling good, it wasn't available in the cooler. The front desk gentleman went to the restaurant to get Ginger Ale & brought it up to our room. That was so thoughtful & kind.
Stayed 1 night in Jan 2023

10/10 Excellent

Shawntrell

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was very well taken care of.. the only thing that I did not like was having to pay for parking... the difference between parking yourself and valet parking is only 2.00... all in all... very good stay and i would stay there again...
Stayed 2 nights in Jan 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, no complaints, I would definitely stay again

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk from Market Square
Stayed 1 night in Dec 2022

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
Positive was the cleanliness of the room. The outside area fire pit was not lit for guest to enjoy. Lobby is beautiful, unfortunately the rooms are very outdated and no water pressure.
Stayed 1 night in Dec 2022

10/10 Excellent

matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and convenient location.

10/10 Excellent

Lisa Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and staff are beyond amazing. The beds could be more comfortable but still my go to location for visiting Knoxville!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service by phone was not available or unfriendly.

4/10 Poor

Gregory

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really disappointing stay. Our room smelled strongly of ammonia, and they came to "smell it" and said it should fade, which it did not, almost making us sick. Also, there was no hot water for showers. Literally none. I have never written a poor review for a hotel, but I'd really discourage people from staying at this property.

10/10 Excellent

wallace c olds

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a couple blocks from bijou theater and market square.
Stayed 1 night in Dec 2022