“The staff did not send us the check in info early enough. We booked a day before. We had to call them, email them, Whatsapp them, and no answer. We ended up contacting Expedia who nudged them and we finally got an email giving the info right as we were waiting at the door.. Not even an apology was given.
The hotel itself was beautiful and clean and brand new. AC and fans are great. Showers and toiletries are great. However, it is a pity that the room reeked of sewage smells that made it hard to……
“We chose the Granada Palace Hotel as it was in Monachil where we wanted to stay to visit family. On searching for a hotel this was the best one we found and was at a reasonable price. The hotel did not disappoint at all and was in a great location to visit family in Monachil and visit the sights of Granada. After being directed to our room we were amazed at how big it was, in all the trips we have been on (Carribbean/Thailand etc) this was one of the best rooms that we have stayed in, it was……
“I can't overstate who wonderful the staff was from the beginning of our stay to the end. They had great advise on Granada's attractions and cuisine. Our room was very nice with a great balcony. My thanks again to the staff who made my trip to Granada such an enjoyable experience. ”