Ratings based on 1,903 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

It just doesn't get any better than this!

Posted Oct 1, 2017
Pros: Everything!
Location: Impossible to top Lake Louise...but nearby Moraine Lake, surrounded by the Valley of the Ten Peaks, is absolutely stunning from top of the Rock Pile!!
We first stayed here 20 years ago and absolutely love Lake Louise. This was at the very top of our "must return someday" list, and it did not disappoint. Beautiful hotel, exemplary Gold service, and a location that is as close to heaven as it gets. We arrived around sunset after a very long, tiring travel day, and just being here set the perfect tone for the rest of our trip. What a truly special, one-of-a-kind place! Canada is so friendly, polite, and oh so civilized!! Thank you Fairmont Chateau Lake Louise for welcoming us back.
5 out of 5
Recommended
for Everyone
by A verified traveler from oakville, canada

Awesome !!!

Posted Sep 30, 2017
We had excellent service everywhere!! Friendly staff. Lots to do and guided trips were great!
Comment from Hotel Management
Oct 2, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for the lovely feedback, Christine! We hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Stratford ON

Posted Sep 25, 2017
Amazing stay. We will be back. Breathtaking views.
Comment from Hotel Management
Sep 26, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for the feedback, Thomas! We can't wait to welcome you back!
2 out of 5
by A verified traveler

Shooting fish in a barrel

Posted Sep 23, 2017
Opportunism at its best with Fairmont Chateau capitalising on a breathtaking setting to extort money out of visitors for expensive meals with tired upholstery and mediocre service.
Comment from Hotel Management
Oct 11, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for choosing Fairmont Chateau Lake Louise, and for taking the time to share your experience with us on this platform. We appreciate your constructive feedback, and are extremely disappointed to learn that your stay at the Chateau fell far below expectations. We assure you that turning moments into memories that will last a lifetime for each and every one of our guests is our top priority, and we sincerely hope to welcome you back to the stunning destination of Lake Louise for an experience more exemplary of our potential in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
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Comment from Hotel Management
Sep 26, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for choosing Fairmont Chateau Lake Louise. We hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from port moody

Posted Sep 19, 2017
Great hotel and beautiful room. Comfortable beds. Spa was amazing
Comment from Hotel Management
Sep 20, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for the feedback, Julia! We hope to welcome you back again soon!
4 out of 5
by A verified traveler from Toronto

Historic hotel not worth the cost

Posted Sep 12, 2017
Beautiful hotel to visit but not worth the cost as rooms are small and very expensive - splurged for a junior suite with lake view but windows were small, no air conditioning ( it was 27C) and dusty - room had 3 fans and 1 portable Air conditioner which took up alot of space (small room). Location is incredible but you'd expect more for $1000 per night (inc taxes and parking). The service and staff are exceptional - so they made the stay pleasant.
Comment from Hotel Management
Sep 28, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for your helpful feedback, Nancy. We hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
The check in staff was very helpful. They got us a room with a better view and checked us in earlier
Comment from Hotel Management
Sep 11, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for choosing Fairmont Chateau Lake Louise. We hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Last minute plans

Posted Sep 11, 2017
We decided the day before to take a trip and boy was it worth it! We have never been pampered this much and the views were outstanding. The staff at this Fairmont were above exceptional!
Comment from Hotel Management
Sep 14, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for choosing Fairmont Chateau Lake Louise, and for sharing your lovely experience with us on this platform. We hope to pamper you again soon!
4 out of 5
by A verified traveler from gold coast australia

Beautiful location but pricey

Posted Sep 1, 2017
The price that is quoted is no were near what you end up paying with the extensive and complex taxes levied after the fact
Comment from Hotel Management
Sep 14, 2017 by Fairmont Chateau Lake Louise, Hotel Management
Thank you for your feedback, Mark. We hope to welcome you back again soon!