WATCH OUT FOR BEDBUGS!
We checked into our room and went out for the evening. When we got back to the room and were getting ready for bed, we found bedbugs all over one of the beds (two bedroom suite). There was a fabric headboard they had nested in that was full of carcasses and eggs.
We promptly packed up and went to the front desk, where the evening receptionist was less than apologetic and but was able to find us a new room. She assured me that the manager would contact me the following day.
The new room was bug free, thankfully, and we stayed another night (mostly because we could not find other accommodations). However, I did not hear from the manager the next day as promised.
At checkout, I asked how I would be compensated for the issue, and was told there wasn’t a manager in, but she would reach out to me when she was back at in the afternoon. It is now the following day and I still have not been contacted.
IN GENERAL: the property bills itself as luxury accommodations. Bedbugs aside, the rooms and buildings are tired and in disrepair. The elevators are slow (and a bit janky), the walls in both suites could use a complete repaint besides the obvious “touch ups”, and the faux leather sitting chairs have had the leather-like material completely flake off. I’ve stayed at middle of the road chain hotels with better quality rooms.
