Needs total updating & new mgmt.
Posted Oct 12, 2016
Upon arrival, the (exterior) hall leading to our second level room was filthy. There was trash, food (banana), empty wrappers, and nasty stains; when we left a week later, that banana was still lying there. The floor in our room was nasty and was not vacuumed once our entire stay. Not only did the maid not vacuum, she never left us supplies. We had to go every day to ask for something; either Kleenex, in-room coffee, or towels. After checking in, we went in to the bathroom in our room and the shower curtain was dangling, the rod had been ripped from the wall. After a day of sight seeing, my husband wanted to sit down and look at a magazine about places of interest in the area. He sat down in a chair at the desk. Within a minute, there was an explosion. The chair fell apart, propelling my husband backwards in to the table before crashing on to the floor. We went to the office to let management know that we had not damaged the chair, that it had fell apart. There was a form we filled out because of the incident and injury sustained by my husband. We were told the manager would talk to us the following day. The manager never contacted us. We made several trips to the office and the manager was never there; in fact, each time we asked for the manager, the employees could not even tell us who the manager was. Each time we went to the office, there were others complaining. We paid for a room that was at a hotel with a pool and Internet, neither was available. It was the worst hotel