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Balcony
TV, pay movies
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Guest reviews

4.1 out of 5 Very Good
996 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Air Conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationExcel Exhibition Centre5 min walk
AirportLondon (LCY-London City)4 min drive
Popular LocationO2 Arena19 min drive
Popular LocationTower Bridge21 min drive

Choose dates to view prices

  • Deluxe Twin Room, Accessible, View

    Room amenities

    • 258 sq ft
    • Water view
    • Sleeps 2
    • 2 Twin Beds
    More detailsDeluxe Twin Room, Accessible, View
  • Deluxe Room, 1 King Bed (Water View)

    Room amenities

    • 258 sq ft
    • Water view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (Water View)
  • Twin Room, Accessible

    3.9/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsTwin Room, Accessible
  • Twin Room (Guest)

    5/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsTwin Room (Guest)
  • Deluxe Twin Room, View

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsDeluxe Twin Room, View
  • Room, 1 Queen Bed with Sofa bed

    4.3/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 3
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsRoom, 1 Queen Bed with Sofa bed
  • Room, 1 Queen Bed, Accessible

    4.4/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsRoom, 1 Queen Bed, Accessible
  • Room, 1 Queen Bed

    4.4/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsRoom, 1 Queen Bed
  • Deluxe Suite, 1 King Bed (Water View)

    Room amenities

    • 581 sq ft
    • Water view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Suite, 1 King Bed (Water View)
  • Suite, 1 Queen Bed, Balcony

    Room amenities

    • 334 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuite, 1 Queen Bed, Balcony
  • Suite, 1 King Bed, City View

    Room amenities

    • 334 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, City View
  • Deluxe Room, 1 Queen Bed, Balcony

    Room amenities

    • 258 sq ft
    • Water view
    • Sleeps 2
    • 1 Queen Bed
    More detailsDeluxe Room, 1 Queen Bed, Balcony
  • Suite, 1 Queen Bed, City View

    Room amenities

    • 334 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuite, 1 Queen Bed, City View
  • Deluxe Room, 1 Queen Bed (Water View)

    5/5 guest room rating

    Room amenities

    • 258 sq ft
    • Water view
    • Sleeps 2
    • 1 Queen Bed
    More detailsDeluxe Room, 1 Queen Bed (Water View)

About this area

London

Located on the waterfront, DoubleTree by Hilton Hotel London ExCel is in London's Docklands neighborhood, an area with great airport proximity. O2 Arena and Tower of London are cultural highlights, and some of the area's notable landmarks include London Bridge and The Shard. Looking to enjoy an event or a game? See what's going on at Excel Exhibition Centre or London Stadium.
Visit our London travel guide
View in a map
Popular Location

What's nearby

  • Excel Exhibition Centre - 5 min walk
  • O2 Arena - 19 min drive
  • Tower Bridge - 21 min drive
  • Tower of London - 26 min drive
  • The Shard - 29 min drive

Getting around

  • Prince Regent Station - 5 min walk
  • London West Ham Station - 7 min drive
  • AirportLondon City Airport (LCY) - 4 min drive

Restaurants

  • Yi-ban — 5 min walk
  • Tapa Tapa — 14 min walk
  • Fox @ Excel — 14 min walk
  • China Palace — 14 min walk
  • Panopolis — 14 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

Waterfront London hotel in Docklands, walk to Excel Exhibition Centre
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and a 24-hour front desk. All 287 rooms provide free WiFi, 24-hour room service, and TVs. Other amenities available to guests include free newspapers, hair dryers, and laptop-compatible safes.
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: GBP 12 per night
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7 AM–11 AM on weekends: GBP 17.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center

Family friendly

  • Free cribs/infant beds

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Languages spoken

  • English
  • Filipino
  • French
  • German
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Slovenian
  • Spanish

Business services

  • 2 meeting rooms
  • Computer station
  • Conference space (882 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Renovated entire property - January 2016

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Pay movies
  • TV

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Renovations and closures

This property is closed from March 23 2020 to November 1 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 17.95 per person (approximately)
  • Self parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Frequently asked questions

Can I cancel my reservation for free at DoubleTree by Hilton Hotel London ExCel and receive a full refund?
Yes, DoubleTree by Hilton Hotel London ExCel offers free cancellation on select room rates, because flexibility matters! Please refer to DoubleTree by Hilton Hotel London ExCel cancellation policy on our site for more details about any exclusions or requirements.
Is DoubleTree by Hilton Hotel London ExCel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at DoubleTree by Hilton Hotel London ExCel?
Self parking is available for GBP 12 per night. Limited spots are available.
What time is check-in at DoubleTree by Hilton Hotel London ExCel?
Check-in is from 3 PM–midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at DoubleTree by Hilton Hotel London ExCel?
Check-out is at noon. Late check-out is available for GBP 10 (subject to availability).
Where is DoubleTree by Hilton Hotel London ExCel located?
Located in Docklands, this hotel is 0.3 mi (0.4 km) from Excel Exhibition Centre and 2.9 mi (4.7 km) from O2 Arena. Westfield Stratford City and London Stadium are also within 6 mi (10 km). Prince Regent Station is 5 minutes by foot and Royal Albert Station is 7 minutes.
4.1
Very Good
5 - Excellent
424
4 - Good
388
3 - Okay
119
2 - Poor
36
1 - Terrible
29

4.4/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
great trip
Ideal location for anything at the Excell centre, or overnight before London city airport flight , also only a few minutes away from the 02 arena by DLR or cablecar Great service, nice breakfast , nice friendly bar , rooms nice , no noise from airport , 2 minute walk to the DLR to connect to anywhere in London
Stayed 4 nights in Mar 2020

4/5 Good

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for Excel. Parking easy, although hotel quiet.
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveler, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing very great service, and attentive, always caring about you
Stayed 3 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice room and view. The elevators are a bit outdated.
Stayed 2 nights in Feb 2020