Title: Renaissance Lucerne Hotel Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Renaissance Lucerne Hotel Central shopping district location provides the perfect base for exploring the city, with modern comforts and South American dining to recharge between adventures ## Photo gallery for Renaissance Lucerne Hotel ![Exterior - Renaissance Lucerne Hotel (Lucerne)](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/c471b346.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lunch and dinner served, Mexican cuisine - Renaissance Lucerne Hotel (Lucerne)](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/e2e0885a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - Renaissance Lucerne Hotel (Lucerne)](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/0019f597.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio Suite, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk - Renaissance Lucerne Hotel (Lucerne)](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/77c3579f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Renaissance Lucerne Hotel (Lucerne)](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/7b346280.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Lucerne's shopping district, this hotel offers modern comfort and attentive service. The Pacifico restaurant serves South American specialties for lunch and dinner. In-room WiFi keeps guests connected. Enjoy the 24-hour gym and welcoming bar with a notably helpful team. ## Reviews 8.8 Excellent ## Popular amenities - Free WiFi - Restaurant - Air conditioning - Gym - Breakfast available - Business services ## Room options ### Check availability for these dates Tonight [Feb 18 - Feb 19](https://www.expedia.com/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 19 - Feb 20](https://www.expedia.com/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 20 - Feb 22](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 27 - Mar 1](https://www.expedia.com/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/3acbf819.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.0 Very good 3 reviews ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/a28809f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 8.8 Excellent 13 reviews ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 205 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 1 King Bed ![Superior Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/1e0c6def.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 237 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed ![Junior Suite, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/b490d718.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 334 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 1 Queen Bed ![Room, 1 Queen Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/3ef3033b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 194 sq ft - Sleeps 1 - 1 Queen Bed ### View all photos for Studio Suite, 2 Twin Beds ![32-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/716ebff8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite, 2 Twin Beds ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Separate bedroom Blackout drapes/curtains - 377 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ### View all photos for Standard Room, 2 Twin Beds ![Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/489bd156.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 205 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Superior Room, 2 Twin Beds ![Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/489bd156.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 237 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Room, 2 Twin Beds ![Deluxe Room, 2 Twin Beds | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/bdceafe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 269 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Junior Suite, 2 Twin Beds ![Junior Suite, 2 Twin Beds | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/09702a52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Twin Beds ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Blackout drapes/curtains Down duvet - 334 sq ft - Sleeps 3 - 2 Twin Beds ### View all photos for Studio Suite, 1 King Bed ![Studio Suite, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/77c3579f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Heating Mini-fridge Flat-screen TV Pillowtop bed Separate bedroom Blackout drapes/curtains - 377 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLucerne-Hotels-Renaissance-Lucerne-Hotel.h793861.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLucerne-Hotels-Renaissance-Lucerne-Hotel.h793861.Hotel-Information) ## About the neighborhood Located in Lucerne, Renaissance Lucerne Hotel is in the city center and near a boardwalk/promenade. Chapel Bridge and Lion Monument are notable landmarks, and the area's natural beauty can be seen at Mount Pilatus and Burgenstock. KKL Lucerne and Lucerne Town Hall are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and snow tubing. [Visit our Lucerne travel guide](https://www.expedia.com/Lucerne.dx4477) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C47.04920%2C8.30686&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4krUhpLAb8mHoC05OW5u_99yfeQ=) Pilatusstrasse 15, Lucerne, LU, 6002 ### What's nearby - ![Chapel Bridge featuring landscape views, general coastal views and a river or creek](https://images.trvl-media.com/place/6067765/0f45fd2d-6260-4efe-a9b7-0a22ba0140a7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Chapel Bridge 3 min walk \- 0.2 miles - ![Lucerne, Switzerland, View of historical buildings along riverside](https://images.trvl-media.com/place/6067767/2b102198-ed13-4f94-9d65-d90744bb707a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lucerne Town Hall 5 min walk \- 0.3 miles - ![View of the city of Lucerne in Switzerland](https://images.trvl-media.com/place/6202993/33847c00-d95c-4670-8395-c99e9034059b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) KKL Lucerne 5 min walk \- 0.3 miles - ![I took a train from Rome to Lucerne in 1994 on my first solo trip just to see this lion sculpted into the side of a granite cliff face. #oldschool #film #details](https://images.trvl-media.com/place/4477/5fb7beac-f982-48a4-b2d9-02800345ce28.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lion Monument 14 min walk \- 0.8 miles - Chateau Guetsch 15 min walk \- 0.8 miles ### Getting around - Lucerne (QLJ-Lucerne Train Station) 4 min walk - Zurich Airport (ZRH) 56 min drive ### Restaurants - Thai Garden 3 min walk - Starbucks 4 min walk - McDonald's 3 min walk - Penthouse 2 min walk - just a little brewpub 2 min walk ## About this property ### Renaissance Lucerne Hotel Luxury hotel near Chapel Bridge Located close to Lucerne Town Hall and KKL Lucerne, Renaissance Lucerne Hotel provides a terrace, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine restaurant, Pacifico - South American, offers lunch and dinner. In addition to a 24-hour gym, guests can connect to free in-room WiFi. Other perks at this hotel include: - Full breakfast (surcharge), a vending machine, and a computer station - A front-desk safe, a TV in the lobby, and an elevator - A 24-hour front desk, a porter/bellhop, and coffee/tea in the lobby - Guest reviews speak highly of the helpful staff Room features All 87 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. More amenities include: - Pillowtop mattresses, down comforters, and rollaway/extra beds (surcharge) - Bathrooms with designer toiletries and showers - 32-inch flat-screen TVs with satellite channels - Recycling, mini fridges, and electric kettles ## Similar properties ![Italian cuisine](https://images.trvl-media.com/lodging/1000000/10000/7600/7551/7b2bafa7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AMERON Luzern Hotel Flora Lucerne - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,054 reviews $228 nightly $251 total Feb 19 - Feb 20 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=7551&PinnedHotelID=7551&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (CHF 32 per person)](https://images.trvl-media.com/lodging/2000000/1390000/1388200/1388165/b503c726.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel, Lucerne Lucerne - Spa - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,001 reviews $232 nightly $248 total Feb 23 - 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Offsite parking available (CHF 20 per night) - Street parking available - Limited onsite parking ### Food and drink - Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 35 for adults and CHF 20 for children - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - Boca Grande Bar & Lounge - Pacifico - South American ### Things to do - 24-hour gym - TV in common areas ### Family friendly - Mini-fridge - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Safe at front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages ### Business services - Computer station ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Height-adjustable showerhead - Transfer shower - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 6 floors - Built in 1907 - Communal living room - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Pillowtop mattress - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Mini-fridge - Restaurant dining guides ### More - Air conditioning - Desk - Energy-saving switches in guestrooms - Heating - Iron/ironing board - Laptop workspace - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in time starts at 3 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Guests driving to the property should contact this property in advance (e.g., directions) Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets not allowed Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CHF 100 per night Cribs (infant beds) are available for CHF 60.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 2.80 per person, per night - Resort fee: CHF 2.0 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately CHF 35 for adults and CHF 20 for children - Nearby parking fee: CHF 20 per night (52 ft away) - Crib (infant bed) fee: CHF 60.0 per night - Rollaway bed fee: CHF 100 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars. ### Property is also known as Hotel Renaissance Lucerne Lucerne Renaissance Lucerne Renaissance Hotel Renaissance Hotel Lucerne Renaissance Lucerne Renaissance Lucerne Hotel Renaissance Lucerne Renaissance Lucerne Hotel Hotel Renaissance Lucerne Hotel Lucerne Renaissance Lucerne Hotel Hotel Lucerne ## Frequently asked questions ### Is Renaissance Lucerne Hotel pet-friendly? ### How much does it cost to stay at Renaissance Lucerne Hotel? ### How much is parking? ### What time is check-in at Renaissance Lucerne Hotel? ### What time is check-out at Renaissance Lucerne Hotel? ### Where is Renaissance Lucerne Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Renaissance Lucerne Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 280 8 - Good 164 6 - Okay 44 4 - Poor 16 2 - Terrible 10 ## Reviews ### 8/10 Good #### Gregory Feb 4, 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was fine, clean comfortable and with space to walk around. Staff was very pleasant ##### Gregory Stayed 2 nights in Feb 2026 ### 10/10 Excellent #### Miguel Jan 3, 2026 Liked: Cleanliness, amenities, property conditions & facilities La atención del personal fué impresionante desde el recibirte con una sonrisa hasta ofrecer ayuda en las dudas y preguntas que hicimos. Nos cuidaron el equipaje mientras salimos de tour, de hecho nos los pusieron en nuestro cuarto antes de regresar del tour. Gracias 🙏 ##### Miguel Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Martha Dec 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice ##### Martha Stayed 2 nights in Dec 2025 ### 8/10 Good #### Alejandro Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo bien. Un poco pequeño ##### Alejandro Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### james Sep 29, 2025 Liked: Cleanliness, staff & service Heat was out and the room was freezing. No blow drier. Cleanibg stsff was reslly nice but iur room was next door to the storage room so the door was loudly closing constantly wsking us up. ![](https://a.travel-assets.com/ugc/hotel-reviews/3393be8d-25d1-4f16-b81a-d15d97be6353-1759172188902.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d102759e-b1cc-43d9-af87-987955000693-1759172182219.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/268763b1-6a59-4894-b5b5-6e39efe0223e-1759172189128.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### james Stayed 1 night in Sep 2025 ### 8/10 Good #### Mary Sep 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice hotel. Room was very small with an odd layout. Bathroom was up 3 stairs from the foot of the bed. So weird. Otherwise, it was quiet, beds were comfy and the place is super clean. ##### Mary Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Dr. Vanessa Sep 27, 2025 Liked: Cleanliness, staff & service Kleines Superior Zimmer, Minibad, kleine recht schäbige Rezeption, Personal nett, aber insgesamt kein 5 Sterne Hotel Standard und viel zu teuer. ##### Dr. Vanessa Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Steven Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Helpful staff ##### Steven Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### LUIS RAMON Aug 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente atención en recepción y en general ##### LUIS RAMON Stayed 1 night in Aug 2025 ### 8/10 Good #### Gurpreet Jun 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Convenient location Close to lake Lucerne and train station You can hear the music from the restaurant until approx 1am on a Fri/ sat night when in your room Excellent staff ##### Gurpreet Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Dora Apr 6, 2025 Liked: Cleanliness, staff & service, amenities Great location and easy check-in process. The room was very warm and stuffy, even though the temperatures outside was cooler in the 50’s F. This made the sleeping condotions very uncomfortable. ##### Dora Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Deborah Mar 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My go to hotel in Lucerne. It's extremely close to the train station, the Chapel Bridge, and old town. The staff is friendly and the hotel is always well maintained. I wish breakfast was included or a more affordable price point if it's not, but otherwise it's a great spot. ##### Deborah Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Manuel Jan 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel. Everything nearby. I would recomend it ##### Manuel Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### William Jan 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, close to everything. ##### William Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Scott Jan 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location ##### Scott Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Mil Dec 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful, highly recommend ##### Mil Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Afsaneh Dec 25, 2024 We really enjoyed it. ##### Afsaneh Stayed 2 nights in Dec 2024 ### 4/10 Poor #### Verified traveler Dec 16, 2024 Liked: Cleanliness Disliked: Staff & service, room comfort Auf meiner Reservierung war ein Zimmer mit King-Bett angegeben. Daher stellt sich mir die Frage: Verfügen Sie überhaupt über Kingsize-Betten, und falls ja, was verstehen Sie darunter? Zusätzlich befand sich bei den Zimmerkarten eine Karte mit dem Hinweis “Free Upgrade”. Von einem Zimmer mit King-Bett erhielt ich ein Free „Upgrade“ in ein Zimmer mit 2 zusammengeschobenen Einzelbetten direkt gegenüber des Lifts. Ich verstehe, dass ich nur 1 Nacht da war und das manchmal jemand kürzer treten muss. Ehrlichkeit wäre mir lieber gewesen, als das ganze als Free Upgrade zu kaschieren. Ich fühle mich in meiner Intelligenz beleidigt. ##### Verified traveler Stayed 1 night in Dec 2024 ### 8/10 Good #### Douglas Sep 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comments Decor and furniture in less than typical price range of this room, but the room was clean. Heater did not work and needed portable heater. Breakfast at the restaurant was excellent as well as proximity to the train station ##### Douglas Stayed 4 nights in Sep 2024 ### 8/10 Good #### Minaj Aug 5, 2024 Liked: Cleanliness, amenities The hotel was in a good location. It was overpriced for what the hotel offered. ##### Minaj Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### SAMUEL Jul 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien ##### SAMUEL Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Jason Jul 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location ##### Jason Stayed 3 nights in Jul 2024 ### 2/10 Terrible #### Revina Jun 21, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Horrible service. We booked the reinsurance and we were moved to a different hotel. ##### Revina Stayed 1 night in Jun 2024 ### 8/10 Good #### Verified traveler May 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente location Nice hotel, but very small rooms. Clean, good food ##### Verified traveler Stayed 2 nights in May 2024 ### 2/10 Terrible #### George May 25, 2024 Disliked: Amenities I recently stayed at this so-called “5-star” hotel, and it was nothing short of a nightmare. The online description is utterly misleading. Here’s why: First, there are no restaurant services or any form of food available. For a hotel that claims to be 5-star, this is unacceptable. The hours of operation for anything remotely service-related are bizarre and highly inconvenient. You can’t even get basic amenities like water; there’s no way to ask for it, and the room has a small, empty fridge with no bottled water provided. The room itself was ugly and uncomfortable. There was no air conditioning control, and I suspect there wasn’t even AC, just a barely functional fan. This made for a very uncomfortable stay, especially during the warmer parts of the day. Moreover, the staff was unprofessional and unhelpful. They certainly did not provide the level of service one would expect from a 5-star establishment. Their attitude and service were more fitting for a 1-star motel. Overall, this hotel is a huge disappointment. It’s not even worthy of a single star. I would not recommend it to anyone. Save your money and stay somewhere that actually meets its advertised standards. ##### George Stayed 1 night in May 2024 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Hotel Pilatus Kulm](https://www.expedia.com/Kriens-Hotels-Pilatus-Kulm-Hotels.h18098482.Hotel-Information) - [Chalet Nepomuk](https://www.expedia.com/Zermatt-Hotels-Chalet-Nepomuk.h23605342.Hotel-Information) - [Campus Hotel Hertenstein](https://www.expedia.com/Weggis-Hotels-Campus-Hotel-Hertenstein.h53198961.Hotel-Information) - [Hotel Felmis](https://www.expedia.com/Horw-Hotels-Hotel-Felmis.h19289.Hotel-Information) - [Altstadt Hotel Krone Luzern](https://www.expedia.com/Lucerne-Hotels-Altstadt-Hotel-Krone-Luzern.h903390.Hotel-Information) - [Hotel Alexander](https://www.expedia.com/Weggis-Hotels-Hotel-Alexander.h991557.Hotel-Information) - [Hotel Schweizerhof Luzern](https://www.expedia.com/Lucerne-Hotels-Hotel-Schweizerhof-Luzern.h914382.Hotel-Information) - [Gasthaus Badhof](https://www.expedia.com/Meggen-Hotels-Gasthaus-Badhof.h23105784.Hotel-Information) - [Kempinski Palace Engelberg](https://www.expedia.com/Engelberg-Hotels-Kempinski-Palace-Engelberg.h64125002.Hotel-Information) - [Alpen Resort & Spa Zermatt](https://www.expedia.com/Zermatt-Hotels-Alpen-Resort-Zermatt.h20845060.Hotel-Information) - [Holiday Inn Express Luzern - Kriens by IHG](https://www.expedia.com/Kriens-Hotels-Holiday-Inn-Express-Luzern-Kriens.h29874288.Hotel-Information) - [Hotel Des Balances](https://www.expedia.com/Lucerne-Hotels-Hotel-Des-Balances.h19568.Hotel-Information) - [Hotel Sonnenberg](https://www.expedia.com/Kriens-Hotels-Hotel-Sonnenberg.h3070384.Hotel-Information) - [Giardino Ascona](https://www.expedia.com/Ascona-Hotels-Giardino-Ascona.h528389.Hotel-Information) - [Altstadt Hotel Magic Luzern](https://www.expedia.com/Lucerne-Hotels-Altstadt-Hotel-Magic-Luzern.h1157706.Hotel-Information) - [Alpenhotel Fleurs de Zermatt](https://www.expedia.com/Zermatt-Hotels-Alpenhotel-Fleurs-De-Zermatt.h9789864.Hotel-Information) - [Dorint Blüemlisalp Beatenberg/Interlaken](https://www.expedia.com/Beatenberg-Hotels-Dorint-Bluemlisalp-BeatenbergInterlaken.h28340.Hotel-Information) - [Hotel Eden Spiez](https://www.expedia.com/Spiez-Hotels-Hotel-Eden-Spiez.h1580285.Hotel-Information) - [Hotel Alpenhof](https://www.expedia.com/Grindelwald-Hotels-Hotel-Alpenhof.h1118545.Hotel-Information) - [Des Alpes Luzern](https://www.expedia.com/Lucerne-Hotels-Des-Alpes-Luzern.h971688.Hotel-Information) - [Hotel Le Stelle - self check-in](https://www.expedia.com/Lucerne-Hotels-Le-Stelle.h76883895.Hotel-Information) - [Romantik Hotel Beau Rivage](https://www.expedia.com/Weggis-Hotels-Romantik-Hotel-Beau-Rivage.h5964796.Hotel-Information) - [Andermatt Alpine Apartments](https://www.expedia.com/Andermatt-Hotels-Andermatt-Alpine-Apartments.h11253012.Hotel-Information) - [Boutique Hotel KARL](https://www.expedia.com/Lucerne-Hotels-THE-TOURIST-CITY-RIVER-HOTEL-LUCERNE.h1402714.Hotel-Information) - [Ibis Luzern Kriens](https://www.expedia.com/Kriens-Hotels-Ibis-Luzern-Kriens.h483085.Hotel-Information) - [Cresta Palace](https://www.expedia.com/Celerina-Schlarigna-Hotels-Cresta-Palace.h84116.Hotel-Information) - [Hotel Restaurant Elite Visp](https://www.expedia.com/Visp-Hotels-Hotel-Restaurant-Elite-Visp.h18357963.Hotel-Information) - [Hotel de la Paix](https://www.expedia.com/Lucerne-Hotels-Hotel-De-La-Paix.h437916.Hotel-Information) - [Eiger Lodge Chic](https://www.expedia.com/Grindelwald-Hotels-EIGER-LODGE-CHIC.h69807466.Hotel-Information) - [Hotel Luzernerhof](https://www.expedia.com/Lucerne-Hotels-Hotel-Luzernerhof.h975334.Hotel-Information)