“Very disappointing experience – poor customer service and no follow-up
I booked Hotel Diriá Santa for September 7–12 (5 nights). However, I did not check in on September 7 and ultimately stayed only 3 nights, from September 8–11.
I informed the hotel on the second day that I would be leaving early and requested a refund for the 2 unused nights.
I personally spoke with the hotel management three times about this issue. I was repeatedly asked to send an email explaining the situation, which I……