Search Marcellus Cottages

"All was great!"

"It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality."

"Fresh breakfast. Convenient for travleing sporting events. "

"front desk was rude. laundry out of service, breakfast not good. not much there and no juice machine, it was out of order too. tv remote did not work. lamp had no light bulb. bathroom door did not close. stay away."

"Great hotel - good location. Breakfast very average."

"Clean room. Great service "

"No warm or hot water in shower or kitchen sink told front desk they did nothing for me didn’t move me rooms didn’t offer refund they wouldn’t even answer me "

"Parking was good and the pool was closed due to it being out of season "

"The room was very clean, front staff was friendly "