“This property is poorly managed. The front desk staff were not friendly or helpful. The bare minimum is done for upkeep of rooms. There were gemstones in the sheets from a previous stay. The shower door was broken and there was dust all throughout the hotel room baseboards. The toilet had hair on it that was not ours. And lastly the TV wouldn’t connect to the WiFi and it took the staff 20 minutes to come up and attempt to help. They again gave a bare minimum effort to help which resulted in the……
“The room was just okay. I felt the rooms were in need of a good deep clean. To be honest, the rooms really need to be updated. needed a good update. In my opinion, the entire hotel could benefit from a good overhaul. Being close to Kings Island is a plus.”
“I REALLY wanted to love this hotel. It’s a nice hotel, it’s clean, affordable, and the location is great. We stayed for two nights. Check-in clerk was rude from the moment I greeted him. Spoke/mumbled very fast and was immediately frustrated when I asked him to repeat himself. We went on with our stay, not wanting to let it ruin the hotel experience.
I checked my bank and realized $200 was on hold. I called the hotel figure out what’s going on and was told “the system has been double charging……
“Rooms were large and clean. Furniture was very cool. Staff were very accommodating and nice. Nice large TVs in the rooms, as well. It was odd that a hotel of this caliber/cost did not have microwaves inside the hotel rooms. You had to walk down the hall to the elevator bank and use a communal microwave that was on a counter. Very strange. I also would have expected better paper products in the bathrooms.”