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Pullman Melbourne on Swanston

Photo gallery for Pullman Melbourne on Swanston

Minibar, in-room safe, desk, blackout drapes
Superior Room, 2 Queen beds | Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Pullman Melbourne on Swanston

UNESCO Sustainable Travel Pledge

Pullman Melbourne on Swanston

5.0 star property

8.8/10 Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
195 Swanston Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Central3 min walk
  • Popular LocationQueen Victoria Market14 min walk
  • Popular LocationCrown Casino and Entertainment Complex9 min drive
  • AirportMelbourne, VIC (MEL-Tullamarine)28 min drive

Room options

About this area

Melbourne

In the entertainment district, Pullman Melbourne on Swanston is in Melbourne Central Business District, a neighborhood in Melbourne with good shopping. Bourke Street Mall and Melbourne Central are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne and Royal Botanic Gardens. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as rock climbing in the area. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 3 min walk
  • State Library of Victoria - 5 min walk
  • Queen Victoria Market - 14 min walk
  • Crown Casino and Entertainment Complex - 9 min drive

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 28 min drive

Restaurants

  • Gopal's Vegetarian - 2 min walk
  • Section 8 - 2 min walk
  • Supper Inn - 2 min walk

About this property

Pullman Melbourne on Swanston

5-star luxury hotel revitalized in 2019 and located in Melbourne Central Business District
Located close to Bourke Street Mall and Melbourne Central, Pullman Melbourne on Swanston provides dry cleaning/laundry services, car rentals on site, and a bar. The onsite restaurant, Eva's Restaurant & Bar, features local cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and express check-out
  • Luggage storage, tour/ticket assistance, and a front desk safe
  • A 24-hour front desk, a TV in the lobby, and concierge services
  • Guest reviews speak well of the proximity to shopping
Room features
All 204 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like late night room service and free WiFi. Guests reviews speak well of the comfortable rooms at the property.
Other amenities include:
  • Bathrooms with rainfall showers and hair dryers
  • LCD TVs with premium channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, French, Greek, Indonesian, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (AUD 60 per night)
  • Wheelchair-accessible parking available
  • Offsite parking within 2133 ft (AUD 24 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 15-50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Eva's Restaurant & Bar
  • Executive Club Lounge

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Renovated entire property - October 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston Hotel
Pullman Melbourne on Swanston Melbourne
Pullman Melbourne on Swanston Hotel Melbourne

Frequently asked questions

Is Pullman Melbourne on Swanston pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Pullman Melbourne on Swanston?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Pullman Melbourne on Swanston on Mar 5, 2023 start from $148.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pullman Melbourne on Swanston?

Valet parking is available for AUD 60 per night.

What time is check-in at Pullman Melbourne on Swanston?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Melbourne on Swanston?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Melbourne on Swanston located?

Located in Melbourne Central Business District, this luxury hotel is within a 5-minute walk of Bourke Street Mall and Melbourne Central. Queen Victoria Market and SEA LIFE Melbourne are also within 1 mi (2 km). Melbourne Central Station is 6 minutes by foot and Parliament Station is 9 minutes.

Can I cancel my reservation for free at Pullman Melbourne on Swanston and receive a full refund?

Yes, Pullman Melbourne on Swanston offers free cancellation on select room rates, because flexibility matters! Please refer to Pullman Melbourne on Swanston cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.8

Excellent

Rating 10 - Excellent. 117 out of 193 reviews" "
" "10 - Excellent 61%
Rating 8 - Good. 55 out of 193 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 12 out of 193 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 7 out of 193 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 2 out of 193 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

2/10 Terrible

Muhammad E

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor valet service. The guys parked our car in the middle of the road at night. I had to force him to go to valet Broken cupboards Noisy and dodgy area The guy who checked us in said they are understaff

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is excellent as was the staff!

10/10 Excellent

Jeffrey Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right in the centre of the city which makes it convenient for shopping, eating and transportation. The staff were friendly and helpful. The room was very clean and well appointed. The hotel offers rewards for not getting the room cleaned every day which is good for the Earth.

8/10 Good

Anthea

Traveled with partner
Liked: Cleanliness, staff & service
It was fine. The on duty manager was great.
Stayed 2 nights in Dec 2022

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are welcoming and very friendly. The place is very clean and tidy! I’ll definitely come back here
Stayed 3 nights in Nov 2022

8/10 Good

Ishak Bin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the closeness to the shopping and restaurant and transport facilities. I don't like the noisiness after 2am down the street. Anyway enjoyed our stay overall.

4/10 Poor

RICHARD

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property and location was good. Took me 40 minutes to check out making all my business meetings late whilst in Melbourne. Girls where just happily chatting to people who were checking in at 10am ??? Won’t stay here again

10/10 Excellent

Lecky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Martin Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVa's bar is dated and uncomfortable.
Stayed 1 night in Oct 2022