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We chose Merida Santiago Hotel Boutique based on overwhelmingly positive reviews. We were very satisfied. From the moment we arrived tired and hungry, co-owner Jan arranged for us to have a light meal, even though the kitchen was closing down, and then provided us with a thorough inspection of our room. The lovely couple who own the hotel, Jan and Rita, were friendly and gracious hosts. In fact, the entire staff was welcoming and helpful. We started each day with a delicious (included) breakfast...

This place is like stepping back in time, but with all the updated facilities and services. It truly is beautiful. We will definity go back.

The hotel appears to be a converted mansion built in the 1920's - 1930's if I were to guess. So, basically it is like having your own mansion with plenty of courteous and helpful staff for the price of a hotel room. The breakfast was great(fresh squeezed natural orange juice). I did not realize they served dinner, but upon returning to the hotel late Sunday evening with a sick child, we asked if they had someone who could deliver us something versus going out for dinner. Their hamburgers,...

We liked the property and the privacy there. The service people are very friendly, The food is good but could be a bit more fancy. The quality of the offeredtea ( tea bags of the simplest) would have to be improved. Please compare the offer of other 5 stars hotels in the world.

Wonderful room, pool, and service! We had the 4 course dinner that was thoughtfully prepared and served in the dining room of the main house. It was so lovely! We just stayed for one night and I wish we could have stayed longer. Google maps led us a little astray for a moment when navigating, but we figured it out!

We had to leave our Airbnb early due to excessive noise and ended up here. This place is sooo quiet. The room: layout was spacious and well thought out with a comfy bed. There were some complaints in the reviews of the shower not getting hot. We initially thought we had that problem too but after at least 2 minutes of letting the water run it turned hot. My suggestion, leave the handle right in the middle of hot and cold and let it run. That may help. The rooftop swimming pool/Fitness...

No complaints

This hotel was absolutely awesome. The courtyard was like a small oasis in the city. The room we had was spacious and beautiful.

We love this hotel!! Although we visit Merida frequently, this is the first time staying at Casa Tavera. We found the place to be a beautiful boutique hotel. The staff were extremely friendly and helpful, the room was splendid with an amazingly comfortable bed. The pool was very inviting and the daily breakfast was delicious (try their horchata!). Casa Tavera will definitely be our hotel of choice on our future visits to Merida. Thank you to management and staff for a wonderful stay!

Beautiful, peaceful oasis in a great location for walking to all the lovely leafy plazas. Wonderful breakfasts in the most beautiful garden courtyard. The staff are kind, helpful, sweet and generous at all times of day or night. The entire experience of this hotel, from the beautiful front gate to the rooms, setting, colors of walls and fabrics, and fantastic staff… just spectacular. Hermoso y tranquilo oasis en una gran ubicación para caminar a todas las encantadoras plazas frondosas....

Stayed here on honeymoon. Rented a car and explored the Yucatan using the Hacienda as a base. Wonderful property, the casitas maya are excellent, and the food at the restaurant (especially breakfast) is the best of what the region has to offer. The staff are discrete, almost entirely out of site but quickly in the room to clean up once you leave for dinner, etc. Great place.

Most of the staff were bilingual so it was very easy to communicate. And when they couldnt, they found staff that could understand english.

Great location, everyone very friendly and helpful A great resort like this should not be charging for coffee cartridges in our room- rather tacky!

Great stay

The staff was very nice and eve property was very clean. It was also near restaurants and shops.

It was about a 20 minute walk to the Cathedral, and many shops and restaurants. Shopping centers in front and back of hotel. I drove from Cancun and getting to the hotel was a little tricky. The colonial buildings and houses were amazing in downtown centro Merida overall it was wonderful, also drove to Progresso which was only about 45 minutes away, wonderful beach and food.

The hotel and staff were amazing! They were attentive, polite, and always willing to help. After a few days we were looking to explore the area and find a nice place for lunch. One of the servers in their restaurant recommended a local place and gave us directions to find the place. It was amazing! We did not have a single issue. We were there in the off season, and pretty much had the place to ourselves. We had dinner there almost every night, and the chef was very accommodating. It was...