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    4.1
    Very Good
    Rating 5 - Excellent. 586 out of 1254 reviews
    5 - Excellent 47%
    Rating 4 - Good. 392 out of 1254 reviews
    4 - Good 31%
    Rating 3 - Okay. 142 out of 1254 reviews
    3 - Okay 11%
    Rating 2 - Poor. 96 out of 1254 reviews
    2 - Poor 8%
    Rating 1 - Terrible. 38 out of 1254 reviews
    1 - Terrible 3%

    4.2/5

    Cleanliness

    4.3/5

    Staff & service

    3.7/5

    Amenities

    4.0/5

    Property conditions & facilities

    3/5 Okay

    Traveled with partner
    Liked: Cleanliness, staff & service
    Disliked: Property conditions & facilities
    The location of the hotel is great, but the rooms desperately need updating. Described as ‘chic’, ‘modern’ and ‘upscale’, I was surprised that the rooms were outdated with peeling sealant around the bathroom sink, dirty windows covered in bugs and limited amenities (staff had forgotten to put our water in our room so we couldn’t use the tea and coffee machines). We knew there was a refurb happening so weren’t bothered by that, in fact the common areas (especially the atrium) are really nice. The rooms do let the hotel down and are extremely poor value for money - not what was expected at all. There was also a dance competition taking place the weekend I was there which meant loud cheering and music until the early hours, as it took place in a ballroom which opened right up onto the central atrium. Pretty disappointed all in all.
    Stayed 1 night in May 2021

    1/5 Terrible

    Traveled with partner
    Liked: Amenities
    Disliked: Staff & service
    I didn't like how the personale working there managed the check in
    Stayed 1 night in May 2021

    4/5 Good

    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Hotel was clean, staff was friendly
    Stayed 1 night in May 2021

    3/5 Okay

    Traveled with family
    Liked: Cleanliness, amenities
    Disliked: Property conditions & facilities
    Currently the Hyatt is being renovated and has been being renovated for a few years as we stayed when it was just getting started. The signage needs to be better as well as the areas to check in clearly marked. The location next to the Wisconsin Center is incredibly convenient and the rooms were clean.
    Stayed 1 night in Apr 2021

    4/5 Good

    Stayed 2 nights in Apr 2021