1/5 Terrible
Neyhobe Kristine
Sep 21, 2022
Disliked: Staff & service, amenities, property conditions & facilities
I can't believe how awful the staff are here. they were completely unhelpful when I called to figure out the best way to get there from the airport. They don't have any info about public transit either so the misinformed me & said it was like 4 blocks away when in reality it more like a mile. Had they actually been insightful to check their city's bus system they could've told me that the green line bus is the best option. Even when walking there I called to make sure I was headed to the right place & they took several people to tell me. Seriously?? So ridiculous & totally unhelpful. To make matters worse the key to the room wouldn't work after several attempts they had to give me a new one. Come to find out later it was because the room I was in & the what was in the system were different. How do you screw this up? When on more than one occasion I had people try to get into my room!! This was the worst part of the whole thing. When I even tried using the phone in the room, it didn't even work, that thing is there for show, also useless just like the employees there. They spent more time chi-chatting w/ each other then helping customers. The only saving grace is Vanessa who was able to help me, after the fact but knew how bad things were messed up. I should get refunded for this chaotic pathetic experience!!
Neyhobe Kristine
Stayed 1 night in Sep 2022