“Somehow our King Suite that we reserved/paid for was unavailable when we arrived. The front desk clerk was apologetic and offered us a free breakfast to make up for the issue. They took care of the situation and we were happy with the room switch and enjoyed the breakfast. We were happy with our stay and the hotel.”
“i have been fighting with this hotel since August 13th after a ONE NIGHT stay on August 8th for my spouse & I! We immediately got home and reached out about BED BUG BITES all over my back, down my side and the back of one leg! My husband has bites all on just one side and on his bottom! I even went as far as to TAKE PHOTOS of both of us up close and verified with the Diamond Desk that the pics had been received! I absolutely will NOT stay loyal to the HILTON brand for 25+ yrs just to be……