Thankful for Management
Posted Jul 6, 2016
We booked this motel, based on our daughter's family's recommendation. We were a little disappointed, but it was ok. Our room was convenient to the parking lot. The motel is within walking distance to the boardwalk of Keystone, however most of the restaurants closed early. The front desk people were very condescending to us when we registered. No idea why. HOWEVER, 24 hours after leaving the motel I realized that I had left 16 bottles of very important heart, blood pressure, etc. medicine in our drawer. I began calling the resort at 6:00, finally got a very arrogant young man who briskly informed me of the time and that no one could help me before 8:30 or 9:00. When I called back at 8:45 I got a very kind woman in housekeeping. She said she would check the room immediately. SHE DID. Within minutes the manager called us back, told us they had been found and would be mailed out that day. We had them sent to our daughter's as we knew we wouldn't be home for nearly a week......TWO days later, she texted that they had arrived! We will always be grateful to them for their efforts.