“Didn’t like how the hot water only worked during the day. The back patio door was broke so we couldn’t sit out there. The parking was good but having to pay everytime you leave was annoying, try working with the hospital to get that fixed.”
“Saturday morning after hanging out all night a staff member beat on my door very hard and yelled at me to come move my car when I woke up with a headache and a hangover and stumbled down the stairs it wasn't even my car that needed to be moved they didn't even apologize it basically ruined my birthday”
“Rating: ⭐☆☆☆☆ (1/5) - Absolute Nightmare!
This was hands down the worst accommodation experience I’ve ever had. Communication is nonexistent. I contacted the host/management the day before arrival—no response. I messaged again the morning of—silence. I landed and was essentially stranded, finally receiving the check-in instructions hours after my flight landed.
It only got worse once I actually got inside. There were zero towels provided. When I reached out to staff, it took them a ridiculous……
“The Magdalena Hotel and its staff will always have a special place in our hearts. As true ambassadors of Puerto Rico, each team member brought their unique personality and warmth to create a deeply individualized and memorable experience for us during our stay.
My spouse and I have traveled extensively and met many wonderful people along the way, but the relationships we formed at your hotel truly transcend the miles between us. Anyone visiting Puerto Rico would miss the true soul of the……
“The room was clean, the parking was useful for when we rented a car and the staff was absolutely wonderful! Will definitely book again in the future for my next trip!”
“We went for our honeymoon and we couldn’t have picked a better hotel, the staff, food, and room are amazing and the beach access was perfect! Everyone is so friendly and clearly love their jobs!”
“This beautiful boutique hotel was located conveniently to everything! It was a 15 minute drive from the airport and Old San Juan. It was a short walking distance to many delicious restaurants and local bars. I loved the food from the restaurant and the view of the ocean from my room was breathtaking.”
“Amazing property! Definitely recommend coming here to anyone looking to stay in Puerto Rico! Tejo and Victor were amazing and so welcoming! Super tranquil vibe and for once (coming from someone who is always on the go) I was super excited to actually come back to this hotel and enjoy where I was staying! 10/10 thank you guys for an amazing stay!! :)”
