“So dirty very very dirty nothing works at all no running water for 6 days ! They won’t even bring you a bucket for your own water I got one roll of toilet paper for 6 days and 4 people communication sucks wifi is terrible in in an old insane asylum right in the middle of the hood”
“Rating: ⭐☆☆☆☆ (1/5) - Absolute Nightmare!
This was hands down the worst accommodation experience I’ve ever had. Communication is nonexistent. I contacted the host/management the day before arrival—no response. I messaged again the morning of—silence. I landed and was essentially stranded, finally receiving the check-in instructions hours after my flight landed.
It only got worse once I actually got inside. There were zero towels provided. When I reached out to staff, it took them a ridiculous……
“The Magdalena Hotel and its staff will always have a special place in our hearts. As true ambassadors of Puerto Rico, each team member brought their unique personality and warmth to create a deeply individualized and memorable experience for us during our stay.
My spouse and I have traveled extensively and met many wonderful people along the way, but the relationships we formed at your hotel truly transcend the miles between us. Anyone visiting Puerto Rico would miss the true soul of the……
“"The hotel staff was incredibly friendly and professional at check-in, and the entire property was exceptionally clean and well-maintained. I also loved having access to the Vivo Beach Club, which is included in the stay." I would definitely recommend my family & friends. Thank you”
“Property was clean, lots of things close by, spacious and comfortable. They only issue i had was opening the lock box. It took a couple hours for property management to get back to me after i figured it out so no harm but it did take a while.”