expedia

Photo gallery

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from Room

Guest reviews

4.3/5 Excellent
993 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationIsla Verde Beach6 min walk
Popular LocationCarolina Beach6 min walk
Popular LocationBalneario de Carolina3 min drive
AirportSan Juan (SJU-Luis Munoz Marin Intl.)7 min drive

Choose dates to view prices

  • Suite, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed
  • Suite, 2 Double Beds

    4.4/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 5
    • 2 Double Beds
    More detailsSuite, 2 Double Beds
  • Suite, 1 King Bed (Top Floor)

    3.8/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed (Top Floor)
  • Suite, 2 Double Beds (High Floor)

    4.6/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 5
    • 2 Double Beds
    More detailsSuite, 2 Double Beds (High Floor)
  • Suite, 2 Bedrooms, 2 Bathrooms

    4.7/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 8
    • 1 King Bed and 2 Double Beds
    More detailsSuite, 2 Bedrooms, 2 Bathrooms
  • Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

    4.7/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
  • Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

    5/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
  • Suite, 1 King Bed, Accessible (Roll-in Shower)

    3.8/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible (Roll-in Shower)
  • Suite, 1 King Bed, Accessible, Bathtub

    5/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible, Bathtub
  • Presidential Suite, 1 King Bed

    Room amenities

    • 1064 sq ft
    • Sleeps 5
    • 1 King Bed
    More detailsPresidential Suite, 1 King Bed
  • Room, 2 Double Beds, Non Smoking

    4.3/5 guest room rating

    Room amenities

    • 360 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking (Nonsuite)

    Room amenities

    • 450 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking (Nonsuite)
  • Suite, 1 King Bed

    Room amenities

    • 450 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed
  • Suite, 2 Double Beds, Pool View

    Room amenities

    • 450 sq ft
    • Sleeps 5
    • 2 Double Beds
    More detailsSuite, 2 Double Beds, Pool View
  • Suite, 1 King Bed, Pool View

    Room amenities

    • 450 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Pool View

About this area

Carolina

Located in Carolina's Isla Verde neighborhood, Embassy Suites by Hilton San Juan Hotel & Casino is in the suburbs and near the beach. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Carolina Beach and Balneario de Carolina. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.

Visit our Carolina travel guide
Map
Popular Location

What's nearby

  • Isla Verde Beach - 6 min walk
  • Carolina Beach - 6 min walk
  • Balneario de Carolina - 3 min drive
  • Jose Miguel Agrelot Coliseum - 8 min drive
  • The Mall of San Juan - 9 min drive

Getting around

  • Sacred Heart Station - 6 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 7 min drive

Restaurants

  • El Patio — 1 min walk
  • Eterie — 1 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly Carolina resort in Isla Verde, walk to Carolina Beach
Along with 4 restaurants, this smoke-free resort has a casino and an outdoor pool. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. All 313 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include coffee makers, free weekday newspapers, and free local calls.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: USD 19.00 per night
  • Parking height restrictions apply

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM–9:00 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • 4 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness center
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services
  • Spa tub

Family friendly

  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Refrigerator

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (12000 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Body treatments
  • Facials
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 casino gaming tables
  • 114 casino slot machines
  • Bingo
  • Beach towels
  • Casino (650 square feet of space)
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 55-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is property policy that all guests must wear a face mask within public areas of the property.

Renovations and closures

The following facilities will be closed from August 07 2020 to August 15 2020 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 19.00 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
Contactless check-in and contactless check-out are available
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Embassy Suites Hotel & Casino
Embassy Suites Hotel & Casino San Juan
Embassy Suites San Juan
Embassy Suites Hilton San Juan Hotel & Casino Carolina
Embassy Suites Casino San Juan
Embassy Suites Hilton San Juan Hotel Casino
Embassy Suites Hilton Hotel Casino
Embassy Suites Hilton San Juan Casino
Embassy Suites Hilton Casino
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy San Juan
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites Carolina
Embassy Suites Hilton San Juan Hotel & Casino
Embassy Suites Hilton San Juan Carolina
Embassy Suites Hilton San Juan
Embassy Suites by Hilton San Juan Hotel Casino
Embassy Suites Hilton Juan Ca
Embassy Suites By Hilton Juan
Embassy Suites by Hilton San Juan Hotel & Casino Resort
Embassy Suites by Hilton San Juan Hotel & Casino Carolina
Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Frequently asked questions

Can I cancel my reservation for free at Embassy Suites by Hilton San Juan Hotel & Casino and receive a full refund?
Yes, Embassy Suites by Hilton San Juan Hotel & Casino offers free cancellation on select room rates, because flexibility matters! Please refer to Embassy Suites by Hilton San Juan Hotel & Casino cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this resort?
Self parking is available for USD 19.00 per night.
What time is check-in at this property?
Check-in is from 4:00 PM–midnight.
What time is check-out at this property?
Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).
Where is this property located?
This family-friendly Carolina resort is located near the airport, within a 10-minute walk of Isla Verde Beach and Carolina Beach. Balneario de Carolina is 1.2 mi (1.9 km) away.

Guest reviews

Overall score and ratings for Embassy Suites by Hilton San Juan Hotel & Casino

4.3
Excellent
5 - Excellent
525
4 - Good
306
3 - Okay
100
2 - Mediocre
39
1 - Poor
23
4.4
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is absolutely gorgeous, the staff are very helpful and would definitely come back again.

Stayed 9 nights in Aug 2020

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 6 nights in Jul 2020

    2/5

    • Disliked: Amenities, property conditions & facilities

    I understand the coronavirus situation but there wasn't any notification that the hotel would not have the listed amenities. I chose this hotel because of the casino, pool, on site restaurant and casino for my husband's 50th birthday and we were unable to enjoy like we wanted to. The breakfast was not to my liking either. No accomadations were made for the lack of amenities. I will have to think very hard before selecting this property again. I am a Hilton Honors member and this is unacceptable.

    Stayed 3 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Good location, the staff was amazing!! Clean room, a block away from the main steet were you can hang around and 2 blocks from the beach.

    Stayed 3 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, amenities, property conditions & facilities

    Very friendly, Clean, Beautiful pool, excellent service

    Stayed 3 nights in Jul 2020