Posted Dec 1, 2016
My family and I wanted to get away for Thanksgiving, we decided to stay here because that's where we stayed 5 years ago. Long story short. The hotel hasn't changed in 5 years, it may have gotten worse. They were in the middle of construction, they painted the floor so when we walked out our room there was fresh paint for us to step in which my child did and got paint on the bottom of her $100 sneakers. I had a problem with a extra charge deducted out of my bank account and one of the managers came out to speak to me and was SO RUDE!!!! She was NOT reassuring NOT understanding NOT compassionate just nasty and RUDE. IF I did like the hotel I would NEVER come back just because of her. The buffet food was SO COLD I literally couldn't eat it. The showers made a LOUD noise that was so annoying it made you not want to take one. I could go on and on but I said long story short.