“A few days before our trip, I noticed that Expedia had not listed my mother as an authorized guest on the reservation. I called the hotel ahead of time, explained that the room was booked for my parents, and was told that a note had been added to the reservation.
When my parents arrived, however, that information had not been recorded. Rather than working to resolve the issue calmly and professionally, the staff member who assisted them was dismissive, rude, and unnecessarily confrontational.……
“A few days before our trip, I noticed that Expedia had not listed my mother as an authorized guest on the reservation. I called the hotel ahead of time, explained that the room was booked for my parents, and was told that a note had been added to the reservation.
When my parents arrived, however, that information had not been recorded. Rather than working to resolve the issue calmly and professionally, the staff member who assisted them was dismissive, rude, and unnecessarily confrontational.……
Linda