2/10 Terrible
Jim
Business traveler, Traveled with family
Jul 26, 2024
Disliked: Staff & service, amenities, property conditions & facilities
The management did not address our concerns when we checked in. The hot tub was dirty and disgusting. There were absolutely dirty filthy towels that were folded up and placed for reuse, the Television didn't work and several building code violations throughout including exposed /incomplete electrical wiring. I went to the front desk and asked for corrections and was assured it would be addressed while we went out for dinner. It was not and when we came back I was told they had nobody to correct anything. We went to sleep in disgust, did not shower and went to speak with the manager in the morning. The staff agreed all of the items were unacceptable and told me that I was the one who broke the TV and dirtied the towels- until he realized I was recording in anticipation of his reaction. He then directed me to speak with the maanager "Jig" at 11am by phone. Surprise, no manager available. I called back at 3 and asked for Jig again and then he hung up on me. He then refused to pick up the phone. I wasnt seeking a credit or refund. I just wanted these items corrected. When they weren't, I then was expecting a credit, which I don't think is unreasonable since we paid more for the Hot Tub Suite that we wouldn't use because it was disgusting.
Jim
Stayed 1 night in Jul 2024