“I booked a king room but was given a twin room instead, which affected my comfort and sleep throughout my stay. When I raised the issue, there was no apology or attempt to resolve it, and I was told to contact my travel agent instead.
Management were dismissive and unhelpful when.
Calling to reception and if call was answered by senior staff, on 2 occasions I requesting simple things such as milk and water was responded to rudely & unhelpfully.
The dining experience was also disappointing,……
“호텔 사장인 Chris는 친절했습니다. 아침 식사는 호텔 수준에 비해서 좋았습니다. Organic 과일(토마토, 오이)이 인상적이었습니다. 객실은 전체적으로 깨끗했습니다. 직원들은 모두 친절했고 동네 이웃같이 정감이 있었습니다. 수영장은 작았습니다. 수영보다는 일광욕으로 좋은 분위기였습니다.”