New City Castle Hotels

"too many bumps on the ceiling & door slamming during the night from next & across rooms"

"Good hotel for my 1~night stay. Location was OK. I didn’t partake of the free breakfast. The only odd thing was the room elevators were separated from the lobby elevator. So you had to take stairs or elevator from lobby to ground floor and walk to another part of the hotel to get to the elevators to the rooms. Other than that, my stay was fine. "

"Receptionist at check-in had a bad unfriendly attitude , unhelpful with couldn’t care less attitude "

"Everything is fine 🙂 "

"Overall the staff was very nice, The only issue I had was the room was chilly the first night. After having the heat on 90 degrees all night and it still felt chilly, I called maintenance. They came to adjust the vent and heat improved but it still took a long time. Then I smelled burning so I turn the heat down to 77 and the smell went away. I kept the heat on 77 degrees and the heat never went off when the setting was set to auto! Other than this heat issue, everything else was fine! I enjoyed my stay and would come back to this hotel the next time I’m in NYC or New Jersey! "

"good hotel will"

"Pool closed both days; gym closed at 7 pm on a Sunday. Chose hotel to use their facilities. Room was excellent; clean, decent size, respectable furniture."

"Had breakfast Sandwich and a Quiche muffin which was premade and both were tasteless. This was from the small cafe as Breakfast was over. Thought it disappointing that no food was available from 11am to 5pm from the restaurant."

"Everything was great. Customer service was genuine and welcoming!! "