Ratings based on 483 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Jun 14, 2017
Nostalgic, a classic! The experience is a throw back to a more cultured New York . An era that is almost gone & yet The Carlyle nods to this gilded age & is current all in the same !
Comment from Hotel Management
Jun 15, 2017 by The Carlyle, Hotel Management
Thank you for staying with us, and we hope to welcome you back another time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Pros: Staff was very accommodating. and the room service coffee was excellent.
Cons: Some of the interior is little worn
Spent a very nice long weekend with my wife. The hotel is in a nice neighborhood near central park. Local dining is world class.
Comment from Hotel Management
Apr 14, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Thank you for taking the time to share your experience and feedback with us! We are delighted to know that you and your wife so thoroughly enjoyed your time. We hope to welcome you back again in the near future. Wishing you all the best!
5 out of 5
by Phyllis

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Apr 3, 2017
Dear Phyllis, Thank you for taking the time to share your review! We're so glad that you enjoyed your stay and hope to welcome you back again soon. Wishing you all the best! Sincerely, The Carlyle Family
3 out of 5
by A verified traveler

Breakfast beyond outrageously expensive

Posted Mar 24, 2017
Fantastic location, beautiful lobby, rooms ok but small, shower water cold, but breakfast outrageously expense beyond the beyond for scrambled eggs. I'd like give them top ratings but I can't.
Comment from Hotel Management
Mar 29, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Wishing you all the best!
5 out of 5
by lisa

Posted Mar 24, 2017 on Hotels
Check in difficult. All no!
Comment from Hotel Management
Apr 3, 2017
Dear Lisa, Thank you for taking the time to share your feedback. We hope to see you again soon. Wishing you all the best! Sincerely, The Carlyle Family
5 out of 5
Recommended
for Everyone
by A verified traveler

Venerable NYC Hotel.

Posted Mar 24, 2017
Pros: Room, restaurants, Bar
Cons: Front desk welcome
Aside from less than welcoming and gracious front desk (whose only response to any request was "no", hotel is lovely and rest of staff very helpful. Lovely rooms. Good food at restaurant. Bemelan's Bar, of course, is a landmark and wonderful spot for sophisticated folks.
Comment from Hotel Management
Mar 29, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We pride ourselves on the high standard to which we interact with our guests and it is troubling to hear that your encounters with our Front Desk team were so off-putting. We hope to have the opportunity to provide you with a better experience down the road. Wishing you all the best!
2 out of 5
by Alan

Don't Come Without Knowing Where Repairs Are Done

Posted Mar 11, 2017 on Hotels
They did unannounced repairs all day right outside the door and above me. It was done all day and it was impossible to watch TV at a reasonable volume, speak without yelling and no work could be done in the room. I was promised a call from a manager which never came.
Comment from Hotel Management
May 9, 2017
Dear Alan, Thank you for taking the time to share your experience and feedback on your stay with us. We regret to hear of the many frustrations you faced due to our ongoing corridor renovations. We have taken steps to alleviate the issue with future guests but wish we could have done more for your during your stay. We hope to have the opportunity to welcome you back to experience the high standard of service we have become known for. Wishing you all the best! Sincerely, The Carlyle Family
5 out of 5
by Sheila

Divine

Posted Feb 27, 2017 on Hotels
The only way to describe the Carlyle is divine. The décor is lovely, staff friendly and accommodating, room was spacious, clean, quiet and very comfortable bed. Breakfast is fantastic and leisurely and then of course there is Bemelmans Bar.....so charming and wonderful, live jazz trio. Everything was perfect.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Sheila, Thank you so much for your kind feedback! We are absolutely delighted to know that you enjoyed your experience so thoroughly. We look forward to the opportunity to welcome you back for some jazz and a cocktail in the near future. Wishing you all the best! SIncerely, The Carlyle Family
5 out of 5
by Brian

Posted Feb 8, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Brian, Thank you for the 5-star review! We are happy to know that you enjoyed your time at The Carlyle so thoroughly! We do hope to welcome you back in the near future. Wishing you all the best! Sincerely, The Carlyle
5 out of 5
by Izabela

Posted Jan 28, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Izabela, Thank you for the 5-star review! We hope to welcome you back in the near future! Wishing you all the best. Sincerely, The Carlyle Family