A MAJOR disappointment with the staff marred an otherwise perfect spot for a romantic getaway. The rooms were classy and well-appointed. The location is very near everything the Falls has to offer
Unfortunately, despite a call mere minutes earlier with the Desk confirming we did not require housekeeping service, the staff ignored the Do Not Disturb sign on the door to knock and ask if we wanted cleaning. As a former hotel manager, this should NEVER happen. No excuse to disregard a DND except in a genuine emergency. This is purely a training issue, but should be pretty much day-one knowledge for any employee.
Other than that, the staff were lovely. In-room breakfast was fine, although if you're unsure how to use a French Press, grab your coffee from the lobby instead.