Ratings based on 2,235 Verified Reviews

4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hidden gem of a hotel

Posted Mar 18, 2017
Pros: Steam shower and very close to the falls
Location: Walking distance to the falls and great restaurants as well.
This hotel is extremely clean, hardwood floors, large room, the bathroom is huge with an extremely amazing steamer insider it. I would go to this hotel just for the steam shower... Very local to all the facilities, walking distance. The staff is great and very helpful. Been here before and will be back again. BK
Comment from Hotel Management
Mar 19, 2017 by Dwight, Hotel Management
Dear guest: Thank you for your feedback. I'm glad you enjoyed your stay with us. Thank you for staying with us, and we hope to see you again.
4 out of 5
by A verified traveler

Beautiful boutique hotel with rock hard beds

Posted Mar 8, 2017
Romantic getaway ended with major back problems. Otherwise excellent property.
Comment from Hotel Management
Mar 13, 2017 by Lisa Baumgartner, Hotel Management
Thank you for taking the time to share your comments, I'm so sorry to hear you felt the bed was too hard. Please contact me at your earliest convenience to speak about your stay with us. Yours in Hospitality, Lisa Baumgartner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and lovely hotel.

Posted Feb 26, 2017
Boyfriend and I had a wonderful night away. Looking forward to spending two nights. The check in process was quick, the room was massive and the breakfast in great was really good.
Comment from Hotel Management
Mar 5, 2017 by Lisa Baumgartner, Hotel Management
Thank you for taking the time to share your experience. I am absolutely thrilled to hear you enjoyed your visit with us! We look forward to welcoming you back again soon. Yours in Hospitality, Lisa Baumgartner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg, NY

Amazing Hotel, Great Location, Awesome Experience

Posted Feb 22, 2017
The Sterling Inn and Spa was a fantastic hotel. The rooms are very large, but also very cozy. The hotel staff was very friendly and helpful. The hotel location is under a 5 minute walk to all the attractions on Clifton Hill. I would highly recommend this hotel to couples and families alike. Wonderfully renovated and in a great location.
Comment from Hotel Management
Mar 11, 2017 by Lisa Baumgartner, Hotel Management
Thank you for taking the time to share your experience, we truly appreciate it! I'm thrilled to hear you enjoyed every aspect of your stay with us. I will pass along your kind comments and I look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Valentine getaway

Posted Feb 20, 2017
Asked if we wanted an upgrade for $40 to a "suite". Ok sounds good. Actual cost was $60 more with tax and so not worth it. The suite started with a tiny foyer like room with a small sofa and tv on the wall that just looked awkward. No end or coffee tables just a sofa and tv and very poorly lit. Had a wet bar with mini fridge in this area too. Then you see the bathroom with jacuzzi tub very small spatter jets self cleaning tub not like a large whirlpool jetted tub or hot tub but fine. Saw silver fish around toilet that as gross. Main room had king bed that seemed like mattress saw better days I swear they had a board under mattress sure felt it. Sheets were clean nothing special. Again dark rooms seems very warehouse like on this side of building. Invest in new robes the ines provided seemed a little worn and not quite tattered were not nice fluffy bright white that you would expect. Best part of hotel is the restaurant. Nice touch with the free champagne and snacks at happy hour and special menu for valentines weekend at $69 per couple awesome. Love the atmosphere and decor there too. Staff was fine but I felt the girl could've upgraded us for free since hotel seemed dead. $60 later there goes my value. Hotel needs some fresh furnishings I've said this before, noticed dings and paint chips on furnishings and fresh coat of paint in rooms better lighting in rooms. But reflected in the price original price. Feel taken advantage of with the $60.
Comment from Hotel Management
Mar 5, 2017 by Lisa Baumgartner, Hotel Management
Thank you for taking the time to share your comments. I'm sorry to hear you did not feel you received value for your upgraded room. $40 plus tax should have totaled $45.20, I'm shocked to hear your upgrade ended up being almost $60.00. Please know we would have welcomed the opportunity to ensure you felt your upgrade created value in your experience with us. We truly hope you have the opportunity to welcome you back again soon. Yours in Hospitality, Lisa Baumgartner General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Ontario

Showing wear around the edges

Posted Feb 9, 2017
Pros: The location was good. The in-room continental breakfasts were a treat. The steam shower was a great luxury.
Cons: The loud exhaust fan on the roof should be dealt with. The parking fee was just ridiculous.
Location: We were just a short walk from Clifton Hill, and the new Niagara Falls "Eye".
The building is a renovated dairy, and the exposed brick, high ceilings, and wooden beams certainly give it character. We enjoyed the in-room gas fireplace, and complimentary in-room breakfasts. Our room was spacious, and in many ways inviting, but there are signs of wear and tear. Our bed's king size mattress was propped up in the middle by a plywood board under the main frame. The desk, armoire, and bedside tables showed nicks and scratches that come with normal use, but left the impression the place is in decline. The carpet in the connecting hallways was ugly and sad, and left me wondering if it was a vestige of the buildings' former use as a night club. The pattern screamed 80's airport hotel. 4 things stood out as unfortunate: When we arrived in our room, we noticed a small round black "pebble" on the bedspread, that we chose to believe was a stone, and not a hardened rodent dropping. Our room was on the second floor, and despite the high ceiling, we were subject to a lot of noise originating from a large exhaust fan on the roof. I suspect if we had used the air-conditioning, the noise would have been masked, but it was February. The hotel charged a non-negotiable parking fee of $15 per day. While this might make sense in the busy season, we were definitely there in the off-season. There were several near-empty lots adjacent to the hotel, charging only 4 or 5 dollars per day for parking. This seemed a cheap cash grab on the part of a higher-end hotel.
Comment from Hotel Management
Feb 16, 2017 by Lisa Baumgartner, Hotel Management
Thank you for taking the time to share your experience. I am thrilled to hear that overall your stay with us was a success! We are very excited to be working on some updates that should be in place by the summer. We would love for you to visit us again soon and let us know your thoughts on the updates! Yours in Hospitality, Lisa Baumgartner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great getaway close to falls

Posted Feb 8, 2017
The room and service was great for a mini couples getaway
Comment from Hotel Management
Feb 16, 2017 by Lisa Baumgartner, Hotel Management
Thank you for taking the time to share your comments! We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
This hotel was lovely. It was very relaxing and the staff were great.
Comment from Hotel Management
Feb 16, 2017 by Lisa Baumgartner, Hotel Management
Thank you so much for your kind words and taking the time to share your comments. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Milton, Ontario

Nice hotel in the heart of Niagara

Posted Jan 30, 2017
I've been coming to Niagara for years and was surprised to find this hotel tucked away. It's on a quiet street but still within walking distance of all the activity on Clifton Hill. Lots of restaurants in the area which was perfect! The hotel itself is lovely. Our room was spacious with a comfortable bed and fireplace. We also had massages and facials in the hotel spa which were wonderful! Would highly recommend.
Comment from Hotel Management
Feb 16, 2017 by Lisa Baumgartner, Hotel Management
Thank you so much for taking the time to share your experience! I am thrilled to hear your visit with us was a success. Our spa is truly second to none, I'm glad this was reflected in your experience. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton ON

Exellence!

Posted Jan 30, 2017
From the moment we arrived until we checked out was one of our nice hotel experiences we have had. Friendly, well appointed, breakfast on a try to our room in the morning. Just a great experience. He best the falls has to offer thus far!
Comment from Hotel Management
Feb 16, 2017 by Lisa Baumgartner, Hotel Management
Wow, thank you for such a wonderful review! We are thrilled to hear your stay with us was a success. We feel starting our guest's off on the right foot each day starts with a well balanced breakfast in bed. I'm so glad this was accomplished during your visits with us! Yours in Hospitality, Lisa Baumgartner General Manager