North Central Texas Castle Hotels

"The number that they provided for the airport shuttle was disconnected. I called the front desk which gave option 1 for reservations and option 2 for front desk. When i hit #2, the line just hung up. I waited to see if the shuttle would ever arrive and it did not. I have to catch an uber to the quality inn. I told the front desk person that was their at the time i checked in and nothing was ever done. Nothing was reported to management. I guess it was business as usual."

"Clean room"

"It was right across from the At&t Discovery district. , however parking less desirable. Had problems with Tv.. couldn't get ahold of anyone fix it."

"We stayed here for just a quick getaway. We never left the property as everything we needed was right there. We had a great time and everyone was very friendly. "

"Very helpful staff and large comfortable, very clean room for a one night stay near the airport. A short drive to lots of restaurant options."

"Clean room, excellent shower, wonderful staff, and great food!"

"clean, affordable and easy access to the interstate."

"Dissatisfied does not even begin to describe my experience at this Embassy. I frequent Embassy brand on a regular basis. By far, this has been the most unpleasant and disorganized encounter ever. It began at check in when there was uncertainty the room was ready. The room not fully cleaned nor smelled fresh. I never received housekeeping after multiple requests and assurance the messages were passed on. It was impossible to get fresh linens; I literally used the same washcloth for 3 days! The heating/air unit only blew cold air regardless of temperature I selected. I was freezing most of the time. If you name it, I feel it went wrong during this stay! The parking garage is terrible and does not feel safe. The breakfast was subpar- the omelettes were just thrown together. Besides the front desk customer service, the staff have horrible attitudes, they were not friendly or welcoming- especially the bartenders. I’m in total shock that this is Embassy. NOBODY SEEMS TO LIKE WORKING HERE OR HOW TO FAKE IT! I have high expectations for Embassy and this location went below the bar. I do not foresee staying at this location again in the future."

"This is an excellent property in terms of location, amenities, staff."