Way over priced for the quality of service provide
Posted Nov 9, 2016
I have no problem paying good money for a true 5 star hotel, that provides unforgettable customer service and quality environment. I have stayed at many around the world and paid top price, like The Hotel Chateau Eza in the south of France and J.K. Place Firenze in Florence. Locally, many others also meet those standards such as The Grand Del Mar (for a significantly lower price than I paid at the Ritz). However, I am very sorry to say, other than the view from the back of the hotel, I was horribly disappointed in my weekend stay at the Ritz in Laguna. First upon arrival there was only one person at the front desk (helping another guest for 15 minutes) and no other employee in sight, even though I was checking in on a Friday night. Searching for food, I found there was only one restaurant in the hotel, and I just missed the 9:45 last call. The bar had a late night menu, but the $150+ tab got us a few glasses of wine and a mini pizza and chicken wings of the quality you would expect at a bowling alley. That was just the start of the disappointment, throughout the stay I had the feeling as if I was at a fancy Residents Inn; it would take too much of my time to document it all. The nickel and diming for mediocre service continued with the final bill, which included a $30 per night extra “facilities fee” and $40 per night valet parking fee (although Expedia quoted $35--and you are captive for parking at that hotel). Never again.