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Overview of SureStay Plus Hotel by Best Western Ottumwa

Photo gallery

Indoor pool
Indoor pool
Indoor pool
In-room safe, iron/ironing board, free WiFi, linens
In-room safe, iron/ironing board, free WiFi, linens

SureStay Plus Hotel by Best Western Ottumwa

3 out of 5
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet Friendly
  • Air Conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationMemorial Park4 min drive
    Popular LocationWapello County Historical Museum4 min drive
    AirportOttumwa, IA (OTM-Ottumwa Industrial)8 min drive
    Popular LocationAmerican Gothic House26 min drive

Choose dates to view prices

Standard Room, 2 Queen Beds, Non Smoking

No guest room rating
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

No guest room rating
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Accessible, Non Smoking

No guest room rating
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

5/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

About this area

Ottumwa

SureStay Plus Hotel by Best Western Ottumwa is located in Ottumwa. The area's natural beauty can be seen at Memorial Park, while Wapello County Historical Museum and American Gothic House are cultural highlights. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.
Visit our Ottumwa travel guide
View in a map
Map
Popular Location

What's nearby

  • Memorial Park - 4 min drive
  • Wapello County Historical Museum - 4 min drive
  • American Gothic House - 26 min drive
  • Lake Keomah State Park - 33 min drive
  • Lake Wapello State Park - 34 min drive

Getting around

  • Ottumwa Station - 5 min drive

Restaurants

  • Sonic — 4 min drive
  • Domino's Pizza — 4 min drive
  • Pizza Hut — 4 min drive
  • The Vine Coffeehouse — 4 min drive
  • Tom Tom Tap — 4 min drive
View in a map

About this property

SureStay Plus Hotel by Best Western Ottumwa

3-star hotel with free breakfast and indoor pool
Along with an indoor pool, this smoke-free hotel has a health club and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. All 61 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include coffee makers, hair dryers, and safes.
SureStay Plus Hotel by Best Western Ottumwa offers 61 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Ottumwa hotel provides complimentary wired and wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitization guidelines of We Care Clean (Best Western)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Onsite parking is wheelchair accessible

Food and drink

  • Free continental breakfast
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Playground

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Playground
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business center

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Iron/ironing board
  • Safe

See similar properties

Ottumwa
Ottumwa
3 star
3 star
Pet friendly
Pet friendly
Business friendly
Business friendly
Air conditioned
Air conditioned
Hotel
Hotel

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Dogs and cats only
2 per room (up to 50 lbs)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Fairfield Inn Marriott Hotel Ottumwa
Fairfield Inn Marriott Ottumwa
Fairfield Inn Ottumwa
Lexington Inn Ottumwa
Lexington Ottumwa
Fairfield Inn by Marriott Ottumwa
Lexington Inn Ottumwa
Hotel Lexington Inn & Suites Ottumwa Ottumwa
Ottumwa Lexington Inn & Suites Ottumwa Hotel
Hotel Lexington Inn & Suites Ottumwa
Lexington Inn & Suites Ottumwa Ottumwa
Lexington Inn Suites Ottumwa
Fairfield Inn by Marriott Ottumwa
Lexington Inn
Lexington
Lexington Inn Ottumwa
Lexington Ottumwa
Hotel Lexington Inn & Suites Ottumwa Ottumwa
Ottumwa Lexington Inn & Suites Ottumwa Hotel
Hotel Lexington Inn & Suites Ottumwa
Lexington Inn Suites Ottumwa
Fairfield Inn by Marriott Ottumwa
Lexington Inn
Lexington
Lexington Inn & Suites Ottumwa Ottumwa
Lexington Inn Suites Ottumwa
Surestay Plus By Best Ottumwa
SureStay Plus Hotel by Best Western Ottumwa Hotel
SureStay Plus Hotel by Best Western Ottumwa Ottumwa
SureStay Plus Hotel by Best Western Ottumwa Hotel Ottumwa

Frequently asked questions

Can I cancel my reservation for free at SureStay Plus Hotel by Best Western Ottumwa and receive a full refund?
Yes, SureStay Plus Hotel by Best Western Ottumwa offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Plus Hotel by Best Western Ottumwa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at SureStay Plus Hotel by Best Western Ottumwa?
As of Jan 24, 2021, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Ottumwa on Jan 25, 2021 start from $80, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does SureStay Plus Hotel by Best Western Ottumwa have a pool?
Yes, this property has an indoor pool.
Is SureStay Plus Hotel by Best Western Ottumwa pet-friendly?
Yes, SureStay Plus Hotel by Best Western Ottumwa allows cats and dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 20 per pet, per day.
How much is parking at SureStay Plus Hotel by Best Western Ottumwa?
Self parking is free at this property.
What time is check-in at SureStay Plus Hotel by Best Western Ottumwa?
Check-in is from 3 PM - midnight.
What time is check-out at SureStay Plus Hotel by Best Western Ottumwa?
Check-out is at 11 AM.
Where is SureStay Plus Hotel by Best Western Ottumwa located?
Situated in Ottumwa, this hotel is 2.5 mi (4.1 km) from Memorial Park and 3.1 mi (4.9 km) from Wapello County Historical Museum. American Gothic House and Lake Wapello State Park are also within 25 mi (40 km).
3.3
Rating 5 - Excellent. 77 out of 400 reviews
5 - Excellent 19%
Rating 4 - Good. 128 out of 400 reviews
4 - Good 32%
Rating 3 - Okay. 84 out of 400 reviews
3 - Okay 21%
Rating 2 - Poor. 56 out of 400 reviews
2 - Poor 14%
Rating 1 - Terrible. 55 out of 400 reviews
1 - Terrible 14%

3.5/5

Cleanliness

3.8/5

Staff & service

2.3/5

Amenities

3.1/5

Property conditions & facilities

1/5 Terrible

Traveled with group, Business traveler, Traveled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well. The Office people were rude and disrespectful. Some of the light spots on ceiling didn't even have light bulbs. And it smelled bad like garbage in my room. Card wouldn't even let me back inside and i had to go all the way around to the front. Honestly. The worst motel i've stayed in.
Stayed 1 night in Dec 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service
It was ok. Didn’t like staff. No good communication skills. Felt like it was racist. First room no heat. So slept in cold then said something n got moved to another room. She said it’s way over there on the other end of hallway. Bathrooms look like they need to be cleaned more. Not happy at all. Never again. The only thing I can say was it was close to stores n gas stations.
Stayed 2 nights in Nov 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

3/5 Okay

Happy face iconLiked: Staff & service, room comfort
Weekend getaway
When we got there they couldn’t give us a key because the key machine was down so anytime we left our room the front desk clerk had to let us back in our room. Several things were not in our room: cups for water, ice bucket, cups for coffee, no shampoo(we had 3 conditioners). The pool was closed which we were not made aware of till we went to go swim & there was a note on the door.
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

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