“Once I got to this hotel after driving 3 hours, they told me there was an emergency with some of the rooms and mine was one of them. Then they sent me to the Moxy Hotel, a VERY busy hotel, overly modern and a bar in the check in/checkout area. Nothing like the old world charm of the Renaissance Hotel. They didn’t refund me, only said they would pay for my room at the Moxy Hotel . Once I checked in at The Moxy, they told me that “the Renaissance overbooked themselves again, now we have to fix……