The staff was wonderful and at first the place looked great but then we realized we had a room with a full kitchen and not one untensil not even a plastic cup or ice bucket and couldn't get any. The floor & the shower were both dirty too. It was convenient for the airport and the front desk lady named LaRae was a sweetheart but I was suprised that you got nothing in your motel but 1 small bar of soap and a couple of towels.
Comment from Hotel Management
Apr 21, 2017 by General Manager , Hotel Management
I apologize for the issues you encountered with your room. I have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. I would like to inform you that kitchenware for your suite is kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. On the positive note, we are glad you liked our location and the service provided by our staff. I will share your compliments with LaRae. We hope you will consider a future stay as we would welcome the opportunity to regain your trust.