Get an overview of this hotel3.5-star Phoenix hotel in Encanto with restaurant

Location

Located in Encanto, this hotel is 0.8 mi (1.2 km) from Heard Museum and within 3 mi (5 km) of Phoenix Convention Center and Venues and Talking Stick Resort Arena. Chase Field is 2.6 mi (4.2 km) away.

Hotel Features

A restaurant, an indoor pool, and a health club are available at this hotel. Additionally, a bar/lounge, a spa tub, and a sauna are onsite.

Room Amenities

All 226 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include sofa beds and sitting areas. MP3 docks and WiFi are standard, as are LED TVs with satellite channels.

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4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
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Beautiful Lobby, Great room

4 out of 5
by from Kingston, Ontario, Canada
Posted Oct 29, 2016
Pros: The openness with the rooms surrounding the lobby. Breakfast and bar staff were very cordial and informative. Bedroom and sitting room were great.
Cons: Front desk greeting and appearance could be improved. I guess we expect a higher standard from Hilton.
Location: We used Phoenix as a hub to visit Grand Canyon, Sedona and Tucson and Tombstone. Also attended the convention centre for four days
We liked the set up of the hotel with huge eye pleasing lobby encompassing restaurant and bar. Bathroom was very roomy but small counter space for toiletries. Shower had a weird faucet that was tough to operate. Room service was great even to 11:00 pm. Housekeeping staff were very efficient. Front desk made error on parking pass that caused us to be charged at the gate but we were refunded the overcharge. Breakfast and dinner were enjoyable with good variety and well presented. Convenience store was often closed but front desk staff were able to access for us. Overall we really enjoyed the hotel.
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4 out of 5
by
Posted Sep 19, 2016
bathrooms need updating no exhaust fans. beds very comfortable, quiet. slept well. good breakfast
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Nice Rooms, close to the Hospital

4 out of 5
by
Posted Sep 14, 2016
Had to make unexpected trip, did not have a lot of time to find a room. Was very happy with my choice...
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4 out of 5
by
Posted Aug 1, 2016
Great stay. Easy check in. Few renovations going on.The bar was closed.
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Just OK

3 out of 5
by
Posted Jul 18, 2016
Pros: Our fridge was not working when we got to our room and the maintenance staff member was at our room within 5 minutes to address the issue. He brought us a new fridge (that was already cold!) a couple minutes later. Kudos to the maintenance guy! Quiet area Furnishings were updated Valet was quick to retrieve vehicle No hidden fees - everything we paid for through Expedia covered our room/tax/etc. costs and valet cost was made clear to us at check in. No bed bugs Cons: Parking is confusing - No clear marking as to where to park and, upon checkin, front desk staff was unable to give clear direction as to where to park. We ended up using valet (it was only a few dollars more to valet, but we prefer parking our own vehicle). No AC vent in bathroom so it would get warm in there if we didn't have all of the doors open to allow for ventilation. Room service is eh. We ordered ice cream one night and they didn't even bother to clean the scoops between flavors. I had some of my husband's strawberry ice cream (yuck) on my chocolate and he had some of my chocolate on his strawberry. If they cut corners with something that simple, what other corners do they cut? Took 3 tries to reach the front desk to resolve the above fridge issue. The first two times we called it rang, we heard a beep, then were disconnected. Bottom line, the hotel was "just ok". We would stay here again in a pinch, but there are definitely other properties we would want to check out first.
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Great place, conveniently located

4 out of 5
by from Wilmington, DE
Posted Jul 10, 2016
The hotel's staff is very friendly and will help you with anything. It is in a quiet part of town, but it's easy to get to the highways, so it's convenient to all of the attractions you might want to see. Also, the big atrium is great, since you feel like you're hanging out outside without going out in the heat.
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In town for a long weekend

4 out of 5
by from Somerville, MA
Posted Apr 19, 2016
Pros: The staff and the location
Cons: Pool small and indoors, except for 1st floor, the rest of the hotel showing its age.
Location: I had no issues at all.
While it technically has all the amenities, they are either small or not conductive for using. The people who work there are really nice. It would be fine for business a trip but for that pleasure trip with a bit of luxury, it is not what you think you are getting. You can see the aging of the facility on the various floors, it needs a refurb.
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Hotel's proximity to LRT a plus

4 out of 5
by
Posted Apr 7, 2016
Pros: The rooms were comfortable, esp the bedding and room size allowing for a good working area and a good sleeping area.
Cons: The hotel's interior needs some serious updating. I felt like I was in an Arnold Schwarzenegger movie and the bar was especially depressing.
Location: The surrounding neighborhood felt unsafe and it wasn't clear what was nearby. The LRT is less than a block away which was great (& well lit).
The hotel looks straight out of the 1980s, but the rooms were comfortable and it is located a block away from the light rail which made it easy to get to destinations downtown, the airport and Tempe.
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Customer service lacking.

3 out of 5
by
Posted Mar 21, 2016
I was going to be checking in late so I called The Hilton to let them know. I talked to a lady that spoke with a strong foreign accent which made her hard to understand. She then told me I did not have a reserved room and was somewhat rude about it. This created some concern for me because there are few rooms available here this time of year and I pre-paid my room. I then called Expedia and they confirmed that I had a room. What should have taken 5 minutes took 30. Next, the guy at the front desk was in such a rush to leave that he didn't say much about the hotel, I had to ask him. When I got to the room I noticed he forgot to give me everything back. The chlorine in the hot tub was too strong an was burning everyone's eyes. The breakfast ($12.95) was decent but it's the same thing you get for free at other places. Garbage can at the entrance was overflowing. Room itself was nice but based on the service and attention I can't recommend this place for the price.
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nice hotel

4 out of 5
by from Riverside, CA
Posted Jan 17, 2016
We had the King Suite: was a great choice w/ two kids! Nice & Very spacious. Staff was kind. Inoor pool & gym were nice. Only downfall- no free breakfast and have to PAY for parking.
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Hilton Phoenix Suites

Hotel Amenities

Hotel Amenities

In addition to an indoor pool, Hilton Phoenix Suites provides a health club, a spa tub, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with high-speed wireless Internet access (surcharge).

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 2755 square feet (256 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and coffee/tea in a common area. Onsite parking is available (surcharge).

  • Number of buildings/towers - 1 
  • Total number of rooms - 226 
  • Conference space size (meters) - 256 
  • Number of meeting rooms - 5 
  • WiFi (surcharge) 
  • 24-hour business center 
  • Conference space size (feet) - 2755 
  • Meeting rooms 3 
  • Spa tub 
  • Indoor pool 
  • Sauna 
  • Conference space 
  • Bar/lounge 
  • Dry cleaning/laundry service 
  • Multilingual staff 
  • Porter/bellhop 
  • ATM/banking 
  • Concierge services 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Safe-deposit box at front desk 
  • Free use of nearby fitness center 
  • Breakfast available (surcharge) 
  • Restaurant 
  • Express check-in 
  • Express check-out 
  • 24-hour front desk 
  • Number of floors - 11 
  • Shopping on site 
  • Fireplace in lobby 
  • Coffee/tea in common areas 
  • Elevator/lift 
  • Valet parking (surcharge) 
  • Newspapers in lobby (surcharge) 
  • Health club 
  • Luggage storage 
  • Self parking (surcharge) 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Laundry facilities  
  • Sofa bed  
  • Refrigerator  
  • Microwave  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Wireless internet access ( USD 9.95 per 24-hour period ), Wired internet access ( USD 9.95 per 24-hour period )

Available in some public areas: Wireless internet access ( USD 9.95 per 24-hour period )

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • Premium TV channels 
  • Pay movies 
  • Video-game console 
  • Desk 
  • Microwave 
  • Refrigerator 
  • Coffee/tea maker 
  • In-room climate control (air conditioning) 
  • Hair dryer 
  • Iron/ironing board 
  • Hypo-allergenic bedding available 
  • Premium bedding 
  • Separate sitting area 
  • Room service (limited hours) 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Free weekday newspaper 
  • Phone 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • In-room safe 
  • Pillowtop mattress 
  • Sofa bed 
  • Satellite TV service 
  • MP3 docking station 
  • Separate bedroom 
  • LED TV 
  • Sofa bed size 

Where to Eat

Full breakfasts are available for a surcharge.

Great American Grill - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Things to Do

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 25 per stay
  • Up to 75 lb

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between USD 6 and USD 11.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 12 per day
  • Valet parking fee: USD 16 per day
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 50 per accommodation, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hilton Phoenix Suites Hotel
  • Hilton Phoenix Suites
  • Hilton Suites Hotel Phoenix
  • Hilton Suites Phoenix
  • Hilton Suites Phoenix Hotel Phoenix
  • Phoenix Hilton Suites
  • Suites Phoenix

We should mention

Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Breakfast, Internet, and Parking Promotion

Book a stay in a “Breakfast, Internet & Parking” rate category now – December 31, 2026 for travel within the same period, and receive the following:

  • Daily breakfast for 2 in hotel dining area
  • High-speed Internet access for 1 computer
  • Self parking for 1 vehicle
  • Must book a "Breakfast, Internet & Parking" rate category to qualify. Offer may not include taxes or gratuities. Details at check-in. Other restrictions may apply.