Give me a break with the hard sell.
Posted Oct 15, 2016
Before I booked this hotel I researched to find out why the price was so discounted. I assumed there had to be a reason for a low price on this type of property. I booked it without being able to determine what it was. Upon arrival, I discovered that the pool was going to close the next day for an "indefinite" period of time (which encompassed our entire stay). We were given the name and address of a sister property to use that was 3 miles away. This was disappointing, especially for our 7 year old as we'd tried to book a place where she could swim.
My second issue was with the hard sell at check in. We were checked in by the front desk and then sent to another adjacent desk under the guise of being issued parking. While it was at first perplexing, the reason became clear. We were directed to young, attractive women who attempted to sell us various packages or perks. We were encouraged to attend a cocktail hour (not sure what we were expected to do with our child) to receive coupons for a followup visit. When I informed the young woman we were there to see family, she persisted. I told her as quiety as I could so as not to upset my husband and daughter that my mother-in-law was very ill and we were there to see her. She continued to insist on our attendance at this function. When I firmly said no, she indicated that she would receive "recognition" if we came. As if her recognition trumped an ill family member. This is tasteless, insensitive and just tacky.