Just the worst experience - and on top of it all this place is the seediest you could imagine. For starters on my prepaid reservation: There is a giant sign out by the road - FOR A DIFFERENT BUSINESS. No "Extended Stay", it was something else. This is a busy one-way, I thought I'd mis-remembered the street number or possibly name, and drove on (at 11pm on a Saturday) looking for it. No Extended Stay. Finally stopped and checked for addresses online - the same address kept coming up. Went to the Extended Stay website - no maps coming up. Same address was one of maybe 15 showing. Drove the nearby streets looking, just in case. Retrieved my email - same address. All of this was sitting in a BAD neighborhood. Finally drove all the way around and back, and went on the one-way to the building, and pulled in parking lot. A lady sitting on the ground outside told me that this IS the Extended Stay, they just hadn't changed the sign. !!! Went inside. Seedy beyond belief. No counter, had to call on a phone. Put on hold. Really obnoxious. Long wait, said someone coming, waited minutes, left. Just the worst. Will now fight for refund. Slime!