7.6/10 Good! (1,277 reviews)
outdoor and indoor with interior design of hotel is beautiful, there is problem with sewer smell, especially in the bathrooms, service and front desk its a disaster, after check in we notice that our toilet flash does not work, safe box and phone was not working, when we went to front desk, manager told me that he is busy so he even bother to help us, someone finally came after 45 min after second our ingereration. Food overall was good but very limited options, all station had the same food, pool was full of bugs, like noone was cleaning, there was nobody to help us with luggage in and out, bathroom has only hand soap and shampoo with body wash, there was no hair conditioner, had to buy in local store, beach had a volcanic sand which was dark, so there is no turquoise water if someone like it. room service was only cleaning the bed, did not refill wash, one of our friends left clother to be washed in the drycleaner, never get it back. Riu guanacaste needs lots of improvement starting from customer service at the front, to room service. Buffet option had no bacon and there was no station for omelets, by 9.30 almost everything was empty so if you there please eat your breakfast early in the morning.
Reviewed on Dec 2, 2025
