Find all hotels by Best Western in Pontiac, MI from $97

"Good location, clean hotel, lots of parking"

"Horrible smelling, horrible customer service, I had panic attacks and no one helped me even when I called the front desk 7 times."

"Clean room, plenty of towels and good quality shower products. The breakfast the following morning had a GREAT selection of foods and good beverage choices. My fiance"

"Red Roof in would be an upgrade compaired to this hotel."

"We had a three-night stay in early May 2025. The room was fine. However, housekeeping apparently didn't visit our room even once during our three-night stay – not even to empty wastebaskets, much less straighten the room. We expect better."

"It was stated that breakfast starts at 6am, "

"I was told breakfast was at 6:30. We needed to be at our son's to avoid morning traffic to the airport and he needed to go to work after dropping us off at the airport. we arrived in the lobby at 6:28. at 6:40 i ask the desk clerk if i had misunderstood what time breakfast would be. He was extremely helpful and said she was running late. At 645 the breakfast lady came out and said she was running late and she knew we had flights to catch. I rolled my eyes as she said it and she then proceeded to tell me she knew how disappointed i was and i could come on in. and then she said If you want to eat your breakfast unprepared go ahead!! I never said i wanted french toast, eggs, or sausage. I just needed something to eat with my medication and to be able to be at our sons to have him get us to the airport on time and him to work. I even said to lady. i am sorry to upset you and she refused to talk to me! Everyone else in this motel evey time we stay here has been EXTREMELY POLITE and we have been EXTREMLEY HAPPY but this breakfast lady was not like the rest! I would have eaten yogurt or a bagel or cereal of which were all out but she didn't open the doors until almost 650. that's 20 minutes late!"

"I became I'll while at the property from medication I was taking. I was with my daughter who was interviewing for a job in town. I called down to the desk and asked for late checkout. They could not have been nicer! They asked if they could do anything to help including sending some herbal tea. Anything at all. I appreciate the concern and care when of late, that is not always the norm. St John's Resort is truly beautiful as well. The grounds and facilities are gorgeous. I'll be back when I'm feeling better!!"

"If you like barking dogs all night and not so clean rooms this is for you. I was very disappointed. I stayed four nights and the last two days I would not eat the breakfast. Just horrible. Don’t recommend "