“cancel my booking without notice
checkin at 12p and asked me to come after4pm
arrived at 4p and told me the booking has been cancelled
bad experience ”
“Noice from the lobby i can hear at my hotel room on 2/F
Manager told me that she doesn’t know how to solve the problem as the room is provided to me.
No other rooms was offered and customer service was not good enough for problem solving ”
“We had two rooms booked. One had no Air con for the two nights. The two fans provided were not really efficient. The staff member, Liam, was not really helpful and only offered a free breakfast. I do not think this was copensation enough. The room had my daughter and two toddlers in. My room was o the first night but after that the room opposite was full of middle aged men who made a racket and kept myself and wife awake for a long time. When I complained in the morning Liam said he would place……
“Central location. Very clean, the staff were great.
I stayed in room 12, unfortunately there was a smell from the drains in the bathroom which at times was overwhelming. It was not possible to open the window in the bathroom.
A shame, it did detract from the stay.
My friend stayed in room 10, no problems at all in that room.”
“Getting into car park when coming from town centre could be better signposted.
Room was fine, minor lighting issues, having a fan was good as very muggy.”