Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

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Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers
Standard Room Two Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Overview of Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

3.5 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310

Explore the area

  • Popular LocationCruise Ship Terminal7 min walk
  • Popular LocationVallarta Casino5 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)13 min drive
  • Popular LocationBay of Banderas26 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is located in South Hotel Zone, a neighborhood in Puerto Vallarta, and is in a shopping district and near the beach. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Nuevo Vallarta Beach. Traveling with kids? Consider Splash Water Park Vallarta and Los Arcos. Spend some time exploring the area's activities, including golfing and whale-watching.

What's nearby

  • Cruise Ship Terminal - 7 min walk
  • Marina Vallarta Golf Club - 3 min drive
  • Vallarta Casino - 5 min drive
  • International Convention Center - 10 min drive
  • Bay of Banderas - 26 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive


  • La Vaca Argentina - 9 min walk
  • El oasis Del holi - 10 min walk
  • Pizzeria La Dolce - 10 min walk
  • La Leche - 13 min walk
  • Cafestodo - 14 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Beach spa retreat walking distance from Cruise Ship Terminal
Jump on Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive's free shuttle and catch some rays a the beach, spend the day relaxing at the full-service spa, or enjoy a meal at one of the property's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

PIEDRA VIVA has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • 1 poolside bar and 1 bar

Restaurants on site

  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico
  • Cascada Bar
  • Beach Club Sanck Bar

Things to do

  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli


  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace


  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)


  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets


  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower


  • 32-inch LED TV
  • Cable/satellite channels

Food and drink

  • Free bottled water


  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 366 out of 1002 reviews
5 - Excellent 37%
Rating 4 - Good. 343 out of 1002 reviews
4 - Good 34%
Rating 3 - Okay. 165 out of 1002 reviews
3 - Okay 16%
Rating 2 - Poor. 84 out of 1002 reviews
2 - Poor 8%
Rating 1 - Terrible. 44 out of 1002 reviews
1 - Terrible 4%




Staff & service




Property conditions & facilities



3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is amazing, everyone goes above and beyond. Great service. The facility is very old, we could barely flush the toilet, the shower door was falling apart. The sliding door did not lock. NO elevators, we were on the 4th floor. The beach club is dirty, there’s hardly any snacks. I can go on and on.
Stayed 6 nights in Aug 2022

1/5 Terrible

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so dirty and when we brought this to the attention of the hotel staff I was told that we were in a “superior room.” The room was also extremely old and not kept up by management. There was a hole in the ceiling of the bathroom where we could see movement and assume it was the room above us. We were on the first floor and the balcony door was not secure (even after locking) that we put chairs in front of it to feel safe. The main door to our room had such big gaps in it that people could see into our room from the hallway. The safe did not work and when we asked staff to fix it, they did not even come to look at it which meant we had to keep all our money and valuables on us at all times, for the short time we were there. The hotel itself was also dirty and not kept up by management. Guests at the hotel were smoking in the lobby, IN THE FREAKING LOBBY, at tables where management had ashtrays setting out to be used. The photos of the rooms and hotel were deceiving when we booked this trip and when we got there nothing, NOTHING, looked like the photos. We immediately booked another resort and left the next morning. We would have left the night we arrived but could not get another room. We took many photos and videos of our room are requesting that Expedia refund our money for the hotel stay because it was so bad!!! I do not recommend this hotel AT ALL!!!
Stayed 6 nights in Aug 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Mexican charm of this hotel. The rooms were clean and cozy the beds were a little hard for my back. The food was very good plenty to choose from. The staff was welcoming and always ready to help. We enjoyed the evening entertainment. The only things that I would mention is the WiFi did not work most of the time and the loud music at the pool in the early mornings and late at night made it hard to sleep.there is a market and pharmacy next to the hotel. we loved this hotel and definitely will return.
Stayed 6 nights in Jul 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service exceeded my expectations. The staff is so friendly, helpful, always welcoming with joy. From the bell boy to the manager. Wow incredible how the service is so excellent. They make you qant to give them more tips than ypu could have, due to the fact they treated ypu so nice. I'm very glad we chose to go to Havienda.
Stayed 5 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really surprised with the staff and the all inclusive service.
Stayed 1 night in Jul 2022