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Serena Inn & Suites - Rapid City

2.5 star property
Hotel in Rapid City with free breakfast and a fitness center

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Serena Inn & Suites - Rapid City

Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Free daily on-the-go breakfast
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

6.4

Popular amenities

  • Pet friendly
    Pet friendlyPet friendly
  • Gym
    GymGym
  • Breakfast included
    Breakfast includedBreakfast included
  • Air conditioning
    Air conditioningAir conditioning
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Parking included
    Parking includedParking included

Check-in time

3:00 PM

Check-out time

11:00 AM

Explore the area

Map
2124 N Lacrosse St, Rapid City, SD, 57701
  • Popular LocationRushmore Mall6 min walk
  • Popular LocationThe Monument Civic Center5 min drive
  • Popular LocationMain Street Square5 min drive
  • AirportRapid City, SD (RAP-Rapid City Regional)17 min drive

Most relevant reviews

ExperimentalCarousel

2/10 Terrible

Got charged for our booking, just to arrive and find out the entire hotel is shut down and not even open. Locked doors. ...
Taylor
Feb 6, 2023
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About the neighborhood

Rapid City

Serena Inn & Suites - Rapid City is located in Rapid City. Berlin Wall Exhibit and Dinosaur Park reflect the area's natural beauty and area attractions include Watiki Water Park and Pirate's Cove Adventure Golf. Central States Fairgrounds and Museum of Geology are also worth visiting.
Visit our Rapid City travel guideOpens in a new window

What's nearby

  • Rushmore Mall - 6 min walk
  • Watiki Water Park - 4 min drive
  • Central States Fairgrounds - 5 min drive
  • The Monument Civic Center - 5 min drive
  • Main Street Square - 5 min drive

Getting around

  • Rapid City Regional Airport (RAP) - 18 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Rushmore Mall Food Court - ‬15 min walk
  • ‪Fuji Japanese Steakhouse & Sushi Bar - ‬3 min drive
  • ‪Culver's - ‬3 min drive
  • ‪Five Guys Burgers & Fries - ‬3 min drive

About this property

Serena Inn & Suites - Rapid City

Property highlights
Serena Inn & Suites - Rapid City provides amenities like free to-go breakfast and a gym. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • A front-desk safe, a 24-hour front desk, and a TV in the lobby
  • Smoke-free premises
Room features
All 114 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and separate sitting areas.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Separate sitting areas, coffee/tea makers, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:30 AM

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards

We should mention

This property does not have elevators

Property is also known as

Serena Inn Suites Rapid City
Serena Inn & Suites Rapid City
Serena Inn & Suites - Rapid City Hotel
Serena Inn & Suites - Rapid City Rapid City
Serena Inn & Suites - Rapid City Hotel Rapid City

Frequently asked questions

Is Serena Inn & Suites - Rapid City pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Serena Inn & Suites - Rapid City?

Self parking is free at this property.

What time is check-in at Serena Inn & Suites - Rapid City?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Serena Inn & Suites - Rapid City?

Check-out is at 11:00 AM.

Where is Serena Inn & Suites - Rapid City located?

Situated in Rapid City, this hotel is within a 15-minute walk of Rushmore Mall and Pirate's Cove Adventure Golf. Journey Museum & Learning Center and Central States Fairgrounds are also within 3 mi (5 km).

Serena Inn & Suites - Rapid City Reviews

Reviews

6.4
Rating 10 - Excellent. 223 out of 962 reviews" "
Rating 8 - Good. 236 out of 962 reviews" "
Rating 6 - Okay. 174 out of 962 reviews" "
Rating 4 - Poor. 148 out of 962 reviews" "
Rating 2 - Terrible. 181 out of 962 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Taylor

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got charged for our booking, just to arrive and find out the entire hotel is shut down and not even open. Locked doors. Not a single vehicle in the parking lot.
Stayed 2 nights in Feb 2023

2/10 Terrible

Shari

Stayed 1 night in Dec 2022

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sink could be fixed; otherwise all was great.
Stayed 1 night in Sep 2022

4/10 Poor

Gary

Traveled with partner
Disliked: Cleanliness
Room floor and counter tops were very dirty. The floor were not vacuumed and counters were sticky and had old food crumbs. Simply was not cleaned. Bed was fine.
Stayed 1 night in Sep 2022

8/10 Good

Whitney

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Tera

Liked: Cleanliness
Older hotel but was clean
Stayed 1 night in Sep 2022

10/10 Excellent

Damian

Traveled with family
Liked: Cleanliness, staff & service
Poor staff
Stayed 1 night in Sep 2022

10/10 Excellent

Pat

Stayed 1 night in Aug 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Genevieve

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast was not good cold left over coffee. The AC in our rm wasnt working. The plug was missing out of the sink good thing my rings didnt fall in it
Stayed 1 night in Aug 2022

4/10 Poor

Erika, alden

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
What a sketchy dump!
First, at the entrance of the hotel was a gauntlet of sketchy young people sitting around smoking. I guess they did not see the "no smoking" with 25 ft sign. Or probably just didnt care. This hotel has three floors, no elevator. Since I'm a few months out from knee replacement surgery, of course our room was on the third floor. The first room we were given: photos below. The beds were unmade and the cover of the ac was on the floor. We were offered another room, again on the third floor. As for breakfast, nothing was left, let alone replenished. The carpet was filthy throughout. To make matters worse, it just happened to be our anniversary and we we on a road trip. If it wasnt for the fact that it was late and nothing else was available close, we would have been out of there!
Unmade beds first room
Bedding on the chair
AC front cover on the floor
Stayed 1 night in Aug 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, old, but good for price
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Sheila, Orland

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! Very friendly and helpful. Will stay there again.
Stayed 1 night in Jul 2022

8/10 Good

Candiace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep but no elevator to get to 3rd floor 😴☹️
Stayed 1 night in Jul 2022

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Jody

Stayed 1 night in Jul 2022

2/10 Terrible

horacio

Scammers in hotel and Expedia Week paid in advance for 2 rooms I have paid for 2 rooms for a week and when the guys arrive in the morning it was no rooms available and the almost $ 1,600.00 went lost not really happy when you got robbed
Stayed 7 nights in Jul 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old. Stained carpet and bedding.
Stayed 1 night in Jul 2022

2/10 Terrible

Chris

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere
We stayed two nights, the first room smelled so bad we asked to be moved the next morning. The second room was a bit better but was also smelly. Seemed to come from the A/C units. Breakfast was basically granola bars but the coffee was pretty decent. The staff were nice and accommodating.
Stayed 2 nights in Jul 2022

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t believe the photos or the description!!!
Just needed a clean place to rest for the night while on the road & do a load of laundry. Laundry room was out of order. Place looks NOTHING like the photos. Hair all over bathroom floor. Musty odor. People who seem to live there are out front smoking always. Breakfast was wrapped sweets and granola bars. Definitely will not return here.
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay
This was not a pleasant stay, the whole building smelt like it had water damage and each room was filthy, nothing was cleaned besides bedsheets. Carpet was ripped up, bugs flying through the broken screen, and paper thin comforter.
Stayed 1 night in Jun 2022

6/10 Okay

Phil

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022